Luxury Hotel Operations Manager - Las Vegas, United States - Caesars Entertainment

Description

Job Description

Caesars Entertainment is the world'smost geographically diversified casino-entertainment company. Since itsbeginning in Reno, Nevada, more than 75 years ago, Caesars has grown into afamily of affiliated resort casinos on four continents. Caesars-affiliatedcasino resorts operate primarily under the Harrah's, Caesars and Horseshoebrand names. Affiliates of Caesars alsoown the World Series of Poker and the London Clubs International family ofcasinos. The Caesars Entertainmentfamily's success is a result of an unblinking focus of building loyalty and value with gueststhrough a unique combination of great service, excellent products, unsurpasseddistribution, operational excellence and technology leadership. Caesars and itsaffiliates are committed to environmental sustainability and energyconservation and recognize the importance of being a responsible steward of theenvironment.

Team members of the Caesars family of resortcasinos are driven by our Mission, Vision, and Values. We take great pride in living our valuesIntegrity, Service with Passion, Celebrating Success, Diversity, CaringCulture, and Ownership every day. Ourmission "We inspire grown-ups to play-? fuels our passion for an exciting guestexperience and a rewarding career. If youhave the desire to create memorable experiences, personalize rewards anddelight every guest, every team member every time, we invite you to explore ourdynamic yet unique career opportunities.

JOBSUMMARY:

It is theprimary responsibility of the Luxury Hotel Operations Manager to direct andensure the smooth and efficient operation of the villa operations and butlerservices experience to all villas, suites, gaming salon and private eventservices within the company's strategic vision. The Manager oversees the strategic execution and will manage multipletasks, set priorities, anticipate needs and proactively seek new ways todelight our VIP Guests. The Manager willbe asked to create solutions to problems, and fulfill requests and challengesfor our most valuable guests, celebrities, dignitaries and gamers selectingCaesars Palace as their ultimate luxury destination. All duties are to be performed in accordancewith departmental and property policies, practices and procedures.

ESSENTIAL JOB FUNCTIONS:

Oversee the villa and butler operations within specialtysuites, large villas, penthouses, and private gaming salons as well as otherdepartment functions including short and long term planning, and day-to-dayoperations.

Manage the villa services team in the most efficientway, maximizing anticipatory service and/or revenue opportunities in order tosurpass budgeted objectives.

Able to build rapport with a variety of guests,initiates and engages in conversation with a professional and friendly manner,maintaining the highest level of confidentiality at all times.

Oversee Human Resources responsibilities for thespecifically assigned areas; create and maintain a work environment thatpromotes client service, teamwork, performance feedback, individual recognition,mutual respect, and employee satisfaction.

Oversee staffing levels in conjugation with CentralizedScheduling in response to business demands, providing recommendations foradjustments whenever possible and monitors compliance of full time equivalents(FTEs) per department policy and CBA contracts.

Ensuring quality hiring, training, and successionplanning processes that encompass the company's commitment to diversity.

Provide excellent service consistent with the property'sservice standards and brand attributes.

Maintains extensive and complete knowledge of all liquorbrands, wines, champagnes, and beers available to all guests from CaesarsPalace menus.

Inspects villas, suites, gaming salons and catering setups to ensure the highest level of guest satisfaction, and reports any issuesto management.

Responds to guest service interactions in a professionaland timely manner, achieving positive resolutions.

Monitors, documents, and notifies the Director of LuxuryHotel Operations of any problems that may impact or jeopardize the achievementof current future departmental objectives.

Approve the employment and termination of employeeswithin the division and is responsible for the coordination of on-the-jobtraining programs through the department managers on a regular basis.

Provide input and direction in the development of thedepartments' fiscal budget.

Communicate effectively with Front Office, Housekeeping,Group Reservations, Casino Marketing, Facilities and Sales regarding groupblocks and arrival/departure patterns.

Perform all other job related duties as requested.

Qualifications:

QUALIFICATIONS:

Required:

• At least 2 years of previous Front Desk, Food and Beverage, Villa or Gaming experience at a major hotel/casino resort complex.
• Ability to perform a myriad of duties with extreme care and attention to detail while working in a fast-paced and busy environment.
• Ability to maintain confidentiality of sensitive information.
• Working knowledge of organizational methods.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• Additional education at the college level associated with Hotel or Business Administration.
• At least 3 years of previous supervisory experience.
• Working knowledge of hotel Property Management System (LMS or Infor).
• Bilingual.
• Previous experience working in a similar large scale luxury resort operation.

The above statements are intended todescribe the general nature and level of work being performed by peopleassigned to this classification. Theyare not intended to be construed as an exhaustive list of all responsibilities,duties and skills required of personnel so classified.

Caesars Entertainmentreserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment'semployment process, finalist candidates will be required to complete a drugtest and background check prior to an offer being extended. Caesars Entertainment Inc. is an equalopportunity employer. All qualified applicants will receive consideration foremployment without regard to race, national origin, gender, age, religion, disability,sexual orientation, veteran status, or marital status.

About Us

Help us roll out the red carpet at Caesars Palace This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.