Guest Relations Staff - West Ossipee, United States - Northgate Resorts

Northgate Resorts

Verified Company

West Ossipee, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation.

Our passion is creating family camping memories for our guests - memories that will last a lifetime We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives.

We endeavor to be a highly effective, lean, and fast-moving organization.

The
Guest Relations Staff is responsible for providing outstanding assistance, complaint resolution, and an overall wondrous experience to camp-resort guests.

The Guest Relations Staff will work the Express Check-ins, escort guests to their sites, and canvas the resort to assist guests during their stay.

This is a
SEASONAL (starting 5/2), full-time or part-time position and reports to the Guest Relations Supervisor.

_DUTIES & RESPONSIBILITIES_
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Guest Interactions

Provide guidance and explain service options to accommodate guest needs
Ensure guest reservations are accurate and consistent with company policies
Be the first pointofcontact for guests' arrival by checking them in and escorting them to their lodging or RV site
Act as a concierge for transient guests understanding local opportunities and answering guest questions or directing them to the appropriate person
Upsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide guests promptly
Enforce park rules, including quiet hours
Other Essential Duties
Engage with guests to foster a relationship with the guests, and to communicate and followthrough on any guest requests
Understand POS and reservation system and use a tablet to document all notes
Communicate with all departments and escalate any issues as necessary
Submit work orders to proper departments as needed.
Follow the guest recovery service guidelines

_EDUCATION/TRAINING/EXPERIENCE_

Customer service experience preferred

_QUALIFICATIONS/REQUIREMENTS_

Basic computer skills
Provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
Excellent communication, customer service, and problemsolving skills
Can handle issues as they arise and take quick action to resolve them personally
Strong attention to detail, speed, and accuracy
Ability to multitask and work in a fastpaced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with mínimal supervision

_ESSENTIAL PHYSICAL DEMANDS_

Able to lift up to 20 lbs
Must be able to stand outside in any weather conditions for extended periods
Must be able to remain in a stationary position
Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program._

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._