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    Tech Support Technician - Fayetteville, United States - Copiers Plus

    Copiers Plus
    Copiers Plus Fayetteville, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Copiers Plus is immediately looking for a Field Service / Network Technician with growth potential in our Fayetteville, NC branch. This position reports directly to our Service Manager. Kyocera and networking experience are a plus.

    Responsibilities:

    • As the candidate you must be highly motivated
    • Have excellent communication and customer service skills.
    • Flexible and comfortable working in a fluid environment
    • Ability to lift 50 Lbs.
    • Have a valid clean DL.
    • Will be traveling from customer site to customer site.
    • Break, fix, repair of hardware and network related issues

    Qualifications:

    • A high school diploma with a proven work history (in a related field preferred) and a minimum computer skillset
    • Maintain a high level of professional relationships with our customers and fellow employees
    • Perform full range of on-site maintenance and repairs
    • Follow proper total service call procedures to make sure the equipment is running as expected
    • Ability to troubleshoot equipment issues using strong analytical skills
    • Accurately document service calls using the Remote Tech App
    • Maintain, manage, and protect parts, car stock, company tools and other assigned assets
    • Company benefits include medical, dental & vision; company paid life insurance; paid vacation, sick/personal time & holidays; a Simple IRA Plan with company match and paid training.
    • Personal car to start and Company car to follow, cell phone, tools and computer are a part of this package.
    Company DescriptionAfter 28 years at another office technology dealership, Bob Smith saw an industry need for a leader to step up and make serving customers the primary goal. He was disheartened by the "Just Sell" mindset that seemed to being taking over the field. Instead, he wanted to really dial into the customer's challenges, and then provide a solution that best met their demands.

    With the needs of the community at the forefront, Bob set out in 1985 to launch Copiers Plus. Upon opening the business, the slogan, "The PLUS stands for service" was born. In his eyes, "The Plus" stood for a team of individuals, dedicated to supplying clients with cutting-edge technology and efficient workflow strategies, all in a customer-centric fashion.

    In the early years, Copiers Plus had one location and was operating on Ramsey Street in Fayetteville. With a small staff, everyone had multiple roles and it was not uncommon to see a salesperson delivering machines in a station wagon. Though the responsibilities were great, attention to detail and the passion to engage with customers planted the expectation seed of superior service. The team realized something that quickly became a founding principle – Care deeply for your clients and work hard to bring them the service they deserve.

    Company Description

    After 28 years at another office technology dealership, Bob Smith saw an industry need for a leader to step up and make serving customers the primary goal. He was disheartened by the "Just Sell" mindset that seemed to being taking over the field. Instead, he wanted to really dial into the customer's challenges, and then provide a solution that best met their demands.\r
    \r
    With the needs of the community at the forefront, Bob set out in 1985 to launch Copiers Plus. Upon opening the business, the slogan, "The PLUS stands for service" was born. In his eyes, "The Plus" stood for a team of individuals, dedicated to supplying clients with cutting-edge technology and efficient workflow strategies, all in a customer-centric fashion.\r
    \r
    In the early years, Copiers Plus had one location and was operating on Ramsey Street in Fayetteville. With a small staff, everyone had multiple roles and it was not uncommon to see a salesperson delivering machines in a station wagon. Though the responsibilities were great, attention to detail and the passion to engage with customers planted the expectation seed of superior service. The team realized something that quickly became a founding principle – Care deeply for your clients and work hard to bring them the service they deserve.
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