Veteran Liaison Officer - Houston, United States - Maximus Services, LLC

Maximus Services, LLC

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description & Requirements

Essential Duties and Responsibilities:

Receive incoming calls directly from upset veterans;
Receive incoming calls transferred from the call center;
Process exam cancellations;
Review pending no

- show cases and processes them accordingly;

Coordinate and processes reschedules as necessary;
Review AMTIS Survey cards and follow up with veteran if necessary;
Communicate with potentially violent veterans; and
Communicate with potentially homicidal and/or suicidal Veterans

Additional Duties and Responsibilities:

Setup transportation, to and from VES C&P exams (in accordance with VA contractual guidelines), for severely disabled Veterans;
Assists other VES departments as necessary;
Update status for pending no

- show cases;

Removing/editing no

- show letters posted in error; and

Other duties as assigned

Knowledge/Skills/Abilities:

Advanced verbal and interpersonal skills;
Advanced written communication skills, to include excellent grammar;
Advanced reading and comprehension abilities;
Advanced analytical skills and detail

- oriented;

Advanced multi

- tasking skills;

Advanced organizational and prioritization skills, with strong ability to meet strict deadlines;
Proficient typing skills; and
Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Must be able to work both onsite at our Houston, TX location as well as remotely

Please note:
With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment.

Home Office Requirements Using Your Own Equipment:

Preferred Windows or Mac (no Chromebooks)

OS for Windows

Windows 10 or newer

OS for Mac

Big Sur ; Catalina ; MacOS (up to 12.5) or newer
Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
USB plug and play wired headset with a microphone and noise suppression
Private work area and adequate power source
A second monitor is highly recommended for most positions
Must currently and permanently reside in the Continental US

Home Office Requirements Using Maximus-Provided Equipment:

Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
Private work area and adequate power source
Must currently and permanently reside in the Continental US

Minimum Requirements

Minimum Qualifications: 1. Military Service; 2. High School diploma or GED required.

EEO Statement

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.

That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.