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    Lead Mitigation Technician - Lexington, United States - ServiceMaster Restore

    ServiceMaster Restore
    ServiceMaster Restore Lexington, United States

    3 days ago

    Default job background
    Full time
    Description
    Benefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Free uniforms
    • Health insurance
    • Paid time off
    • Parental leave
    • Training & development
    • Vision insurance
    Position OverviewMonitors and inspects tasks for restoration jobs to ensure completion of drying, demolition, and various restoration activities. Prepares and reviews notes, photos, and documents according to company policies and procedures. Explains restoration process to customers upon arrival to a job site. Supervises technician(s) assigned to the job ensuring safety and operational standards are met during active jobs.Job Responsibilities
    • Knowledge of disaster restoration industry
    • Retrieves work orders, ensures appropriate equipment and supplies are loaded on a truck needed for the job, arrives at the work site
    • Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to the job
    • Performs daily monitoring and required activities on all active jobs for residential and/or commercial customers with a sense of urgency
    • Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
    • Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
    • Completes a sketch and scope sheet for an estimate, complete drying records using mobile software
    • Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
    • Resolves issues with customers, communicates customer issues, daily job activities with key company staff
    • Prepares and/or reviews documentation to include notes, photos, and have documents signed by the customer according to company policies using software to ensure reimbursement from insurance companies
    • May train new technicians or key operational team members
    • Ensure safety standards are being followed during all active jobs
    • Valid Driver's License and satisfactory driving record
    • Strong verbal and written communication skills
    • Strong problem-solving and customer service skills
    • Must be able to prioritize activities and meet deadlines
    • Experience with entering data using a tablet or mobile phone
    • Report to work on time in a clean, complete uniform
    Job Requirements
    • High school graduate or equivalent
    • Valid driver's license and satisfactory driving record
    • Good verbal and written communication skills
    • Role models customer service expectations with homeowners, adjusters, vendors, etc.
    • Knowledge of disaster restoration or construction industry
    • Proficient with using mobile software to enter data
    • Experience with using Xactimate is preferred but not required
    • Must be able to prioritize activities and meet deadlines
    • Experience in training and managing others
    • Strong problem-solving skills
    • Communicates customer issues, job activities with key company staff
    • Certifications are preferred, but not required: ASD – Applied Structural Drying Technician,FSRT – Fire & Smoke Restoration Technician,OCT – Odor Control Technician,WRT – Water Damage Restoration Technician
    Physical Demands and Working ConditionsIncumbent must be prepared to:
    • Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
    • Stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching are required
    • Express or exchange ideas with others and receive and act on detailed information given
    • For safety reasons, respirators used in certain situations must be able to seal to your face
    • Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

    Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service, and convenient access. By joining the company, you'll be part of a talented network of employees with a shared vision

    Our environment is a diverse community where successful people work together to achieve common goals

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