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call center customer service representative - Boston, MA, United States - TEKsystems
Description
Hiring:
Call Center Customer Service Representative
Description:
Customer Service Reps are taking 200 calls a day from incoming patients of Dr.'s for their clinics which are Hospitals and Smaller Health Clinics.
The CSR is responsible for determining who is the on-call contact at the clinic, pull up the contact info in the database and triage the call to the appropriate contact.
Qualities/Attributes we are seeking:
Schedule:
Since this is a 24/7 call center, there are no set shifts. Instead, there is a window that allows us some flexibility when scheduling. Schedules are made typically 3-4 weeks in advance, so you always know what days you are working. All shifts require working every Saturday OR Sunday. This is a requirement.
2nd shift - Tuesday-Saturday, 8-hours between 2pm-11pm
2nd shift - Sunday-Thursday, 8-hours between 2pm-11pm
Training
Typically training is held 10:30a -7pm
ATTENDANCE IS MANDATORY DURING TRAINING 2-3 WEEKS
IF YOU MISS TRAINING YOU WILL BE DISMISSED FROM THE CLASS
No Free Parking- Public Transportation is highly encouraged
Top Skills Details:
Customer service
Call center experience
Data entry
Health Care experience
Additional Skills:
Good call quality and phone presence
Courteous
Ability to think quickly in a high-pressure situation (some calls are emergent)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
