- Bonus based on performance
- Health insurance
- Paid time off
- Company parties
- Competitive salary
- Training & development
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential Has a courteous and pleasant demeanor whether on a phone call or not.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
- Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs
- On Call after hours in rotation.
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
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Client Care Representative
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Client Care Representative - Augusta, United States - One Hour Heating & Air Conditioning of Augusta, GA
3 weeks ago
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Description
Job Description
Job DescriptionBenefits:YOU WANT MORE FROM YOUR JOB. (Thats why you are looking here)
Duggan One Hour Heating and Air Conditioning / Mister Sparky Augusta is a fast-growing HVAC & Electrical company
needing a Client Care Rep to maximize productivity for our field technicians.
JOB SUMMARY
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
JOB DUTIES