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Supply Chain Director
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Regional Manager
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Food And Beverage Director
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Director of Operations - Texas, United States - My Melrose
Description
The Director of Operations is a key role on the leadership team reporting directly to the President/COO at Melrose. This individual will have broad operational expertise while understanding both strategic and tactical elements of building a world class Operation's Organization.
Informed, but willing to learn as well as teach, this leader serves as liaison between HQ and Field, championing initiatives which allow the Field to excel while serving the needs of HQ Business Partners. Responsible for all things Operational, the Director will wear many hats and toggle back and forth with ease.
Principal Responsibilities:
Inspires excellence
Serves as a model of excellence in recognition of performance across all areas of the company
Has a light touch; easy to approach, is someone people seek out
Develops reputation as a "go to" person who is a valued business partner, respected for their knowledge, but also their desire to assist where needed
A Change Leader; able to adapt to an entrepreneurial, privately owned enterprise
Is a champion of the customer and makes all decisions with both internal and external customers at the center of their decision matrix
Owns customer service measurements and metrics
Develops best practices designed to improve the customer experience
Manages HQ workload to ensure appropriate gulp rate in field
Handles any customer complaints collaboratively with Field with an eye towards delighting the customer
Leverages strengths on the team to develop strengths in others
Stretches their team and prepares them for the next level
Maintains transparency with their Direct Reports to build trust and buy in
Listens, Coaches and Advocates for their team
Responsible for organizing and coordinating Melrose daily operations
An advocate for simplification; looks to reduce workload through systemic upgrades
Ensures all daily reports are available and accurate to allow the organization to react appropriately
Communicate non-compliance sales audit issues to field management as reported by Accounting
Run weekly payroll reports & email it to field management staff using the database created by Operations Analyst
Manages store supplies and new store execution
Manages Store Communication
Responsible for store opening & closing procedures and coordination
Shares responsibility with the President/COO in development and measurement of Key Performance Indicators (KPIs) such as Sales, Payroll, Shrink and other compliance related issues
Applies inspirational leadership to communicate successes to the organization
Studies the industry to understand how we can learn from others
Ensures all operational policies and procedures are accurately documented and communicated
Solicits suggestions on needed changes and secures proper approval
Distributes updated material to the field and home office staff as needed
Creates new policies and procedures as the organization or industry evolves
Supports the Upper Field Leadership Team and serves as their primary home office contact
This includes running daily, weekly, monthly sales reports by district and uploading to the appropriate end users
Collecting and updating weekly itineraries
Manages travel for HQ and Field Teams as needed
Submits completed travel itineraries to President and Accounting
Assist Owners with any special personal travel needs
Able to travel at appropriate intervals to understand Field Opportunities
Assists the President/COO on an as needed basis regarding ongoing operations and special projects. This includes:
Coordination of Field Management Meetings
Updating NSB with new stores/closed stores, district alignments
Running weekly sales reports
Distribution of monthly Sales Goals
Works with President to define monthly Bonus Goals
Develops, Trains and Inspires Manager of Process, Productivity and Development, Operations Facilities Coordinator and Operations Coordinator
Takes a proactive stance in cross training Ops Team Members
Candidate Competencies/Requirements:
College Degree in associated field or 5-10 years industry experience equivalent
Proven experience in implementing strategies, policies and procedures
Exceptional leadership, organizational and communication skills
A prolific multi-tasker, able to handle dynamic workload calmly
Able to travel as needed
Proven problem solving skills
Familiarity with legal rules and guidelines which intersect operations
A people person; someone who is at ease working with diverse personalities
Transitions easily between strategic and hands on
Ability to transition from managing at the field level to directing at HQ level
