Shift Leader - Elkton, United States - Domino's | Commonwealth Pizza

Description

Summary:

Assists in the daily oversight, coordination, and execution of stated objectives in sales, costs, team member retention, customer service and satisfaction, food quality, cleanliness, and sanitation.

Summary:
Delivers excellent service, product, and image standards to maintain high customer satisfaction.

**_

Essential Job Functions:
_**•Provides leadership support to the Manager on Duty (MOD).

• Maintains high standards of customer service during high-volume, fast-paced operations.
• Communicates clearly and positively with management and team members.
• Greets customers in person or via phone and takes orders professionally and promptly.
• Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials.
• Helps support shift management.
• Communicates daily job assignments on each shift.
• Oversees pre-close functions while ensuring service and food quality standards are maintained.
• Front of the House (FOH): Oversees cash management duties. Counts down registers tracks cash and coupons for accountability. Processes daily report(s).
• Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices.
• Avails chances to "up-sell" additional products
• Masters Point of Sale (POS) computer systems for automated order taking.
• Handles currency and credit transactions quickly and accurately.
• Follows procedures for safe food preparation, assembly and presentation.
• Assists management with inventory control and stock ordering.
• Builds loyal customers through friendly interactions and consistent appreciation.
• Resolves complaints promptly and professionally.
• Cross-trains and coordinates scheduling with team members to ensure seamless service.
• Takes initiative to find extra tasks when scheduled duties are complete.
• Assemble and fold boxes. Affix labels and promotional materials as needed.
• Prepares a variety of pizzas and other menu items.
• Measures ingredients required for specific items being prepared.
• Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously.
• Cleans, stocks and restocks work stations and display cases.
• Transfers supplies and tools between storage and work areas.
• Packs, weighs, and labels products as required.
• Ensures supervisor is aware of food shortages.
• Adhere to all quality standards, principles, guidelines, and policies
• Perform other duties as assigned.

Company-Wide Responsibilities:

• Promotes company policies and advocates for Team Commonwealth
• Assures proper attendance and actions
• Provides and receives positive feedback and/or constructive criticism
• Maintains good communication with co-workers
• Serves as a resource for co-workers
• Cross-trains, learns how role interacts with other departments
• Works with manager and management to solve problems, providing suggestions as needed
• Maintains clean and organized work area, taking ownership of surroundings
• Maintains appropriate confidentiality in information

QUALIFICATIONS:

All your information will be

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to pass applicable Company background checks.
• Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders
• Superb ability to multitask
• Ability to function in a dynamic, fasted paced environment
• Ability to adjust to changing priorities
• Ability to enter orders using a computer keyboard or touch screen
• Ability to take orders over the counter or phone
• Ability to work independently and as part of a team
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change
• Ability to lead the team on duty

REQUIREMENTS:

We are a locally owned company dedicated to our team members and our community.

Commonwealth Pizza is proud to be a franchise of Domino's Pizza and is committed to providing the best pizza experience anywhere.

Our award-winning stores and people are continuously recognized nationwide for operational excellence and exceptional sales. This is a direct result of the loyalty and pride our team members exhibit on a daily basis. Our company is truly fortunate, as we have some of the industry's best as part of our team.

Domino's has always provided an exceptional opportunity for growth-this remains the backbone of our long term success. Whether you aspire to be an owner yourself or wish to advance