- Provide support to all local offices both during normal business hours, and act as main point of contact for all afterhours support calls.
- Provide Remote On-line Technical Support Services on Siemens proprietary products such as Desigo CC and Apogee Insight using various connection methodologies.
- Respond to critical remote building alarms per designated customer action plans and take corrective actions where required.
- Provide customer operator coaching on any communications requests that may be encountered.
- Troubleshoot any network, software, programming and/or building automation system malfunctions remotely via network connection or by telephone-based interaction with primary emphasis and knowledge of Siemens Building Automation Systems and integrated products
- Apply analytics-based fault and event diagnosis and corrective measures.
- Operate BACS (Building Automation Control Systems)
- Provide Responsive, Preventive and Proactive maintenance call handling
- Provide initial set up tasks and lifecycle maintenance and corrective action tasks for Data Driven Services
- Implement BACS optimization measures and programming
- Maintain detailed activities, records and service reporting documentation for customers
- Administer cRSP and CWP connections and Navigator proxy installation and setup
- Run diagnostic tools, performance tools and customer reports
- Provide Proven Outcomes based data collection and reporting
- Administer online data base backup tools and reports
- Work with customer IT administrators to explain and install Siemens tools used to pull data from customer networks or tools used to access Siemens BACS systems to perform corrective or PM maintenance
- Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons
- 3-5 years field experience with installing and/or servicing Building Automation & Integrated Systems with a strong background in Siemens Integration Systems, Building Automation Control Systems, networking, and energy management.
- 3 years' experience in customer service call handling, dispatching and service response in a related or technical industry required.
- Strong customer service relationship building & communication skills needed to be assertive in acquiring the necessary information to aid internal & external clients.
- Understand benchmarks and KPIs
- Monitor performance. Mentor and develop skills needed for growth of department for the non-technical support staff
- Excellent knowledge of HVAC system mechanics, temperature controls.
- High school diploma, state recognized GED or high school proficiency exam.
- Strong customer satisfaction and service focus, with good organizational, interpersonal and verbal and written communication skills.
- Knowledgeable in Microsoft Office, PC and business software systems (i.e. SAP), and telephone call handling. Ability to work during times of high call processing activity and time constraint demands.
- Basic knowledge of Fire protection & Security Alarm systems.
- Ability to work independently
- Ability to work from home at least part of the time
- Ability to teach and coach team members
- Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
- Competitive salary based on qualifications
- Health, dental, and vision plans with options
- Matching 401(k)
- Competitive paid time off plan, holidays, and floating holidays
- Paid parental leave
- Company cell phone and laptop
- Extensive product training and professional career development
- Education and tuition reimbursement programs available
- Overtime, on-call pay, and company uniform and vehicle for eligible positions
-
Building Automation
3 weeks ago
Siemens Corporation Irving, United StatesHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thriv ...
-
Building Automation
3 weeks ago
SIEMENS AG Irving, United StatesHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know tha Technical Support, Support Spe ...
-
DoD Skill Bridge Building Automation
3 weeks ago
SIEMENS AG Irving, United StatesProvide support to all local offices both during normal business hours, and act as main point of contact for all afterhours support calls. Provide Remote On-line Technical Support Services on Siemens proprietary products such as Desigo CC and Apogee Building, Technical Support, S ...
-
Building Automation System Spe
1 week ago
Parkland Health and Hospital System Dallas, United StatesInterested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and ...
-
Building Automation/Controls Technician
1 day ago
THE BLUE COLLAR RECRUITER Dallas, United StatesSIGN-ON BONUS · We are a fantastic business looking to add Building Automation/Controls Technicians to our stellar team. · OFFERING TOP PAY · PLUS + · BONUSES · What we offer: · Health, Dental and Vision Coverage · 401K Retirement Plan · 401K% Match · FREE Long and Short Term Dis ...
-
Staff Building Automation Engineer
4 days ago
Burns & McDonnell Dallas, United States Full timeDescription · Burns & McDonnell is a company comprised of more than 14,000 engineers, architects, construction professionals, scientists, consultants, and entrepreneurs with offices across the country and throughout the world. Burns & McDonnell's Mission Critical team was ranked ...
-
Building Automation System Spe
3 weeks ago
Parkland Health & Hospital System Dallas, United StatesInterested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and ...
-
Building Automation Technician III
6 days ago
Schneider Electric Dallas, United StatesWhat will you do? · This position is responsible for learning how to understand project/service requirements such as specifications, standards, schedules, and safety. This employee participates in project/service activities on-site related to the coordination, installation, and c ...
-
Senior Building Automation Engineer
1 week ago
Burns & McDonnell Dallas, United StatesBurns & McDonnell is a company comprised of more than 14,000 engineers, architects, construction professionals, scientists, consultants, and entrepreneurs with offices across the country and throughout the world. Burns & McDonnell's Mission Critical team was ranked #2 by the ENR ...
-
Build Automation Engineer
3 weeks ago
Russell Tobin Dallas, United StatesJob Description · Job Description · Job Title: Building Mechanical Engineer · Location: Dallas, TX HYBRID ROLE) · Job Pay Rate: $65-71/hour on W2 · Job Type: 6+ Months Contract Role · Job Description: · Ensure project compliance with applicable codes and standards. · Create an ...
-
Building Automation Systems
1 week ago
Mechanical Concepts Dallas, United StatesPay range: Negotiable, depending upon experience. · Mechanical Concepts LLC is based in Shreveport. However, our service area is North Louisiana, Southwest Arkansas AND East Texas. We are looking for a building automation controls engineer who lives in East Texas and will work in ...
-
Building Automation Project Manager
3 weeks ago
Siemens Industry, Inc. Plano, United States Full timeHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thriv ...
-
Building Automation Project Manager
3 weeks ago
Siemens Industry, Inc. Plano, United States PermanentHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thriv ...
-
Service Sales Executive- Building Automation
2 days ago
Carrier Carrollton, United States Full timeAbout This Role · As a Service Sales Executive, you will be crucial to the business by expanding ALC's customer base and working to exceed sales targets within the DFW market. We are looking for a team member who is a self-starter who thrives in a fast-paced environment, excels a ...
-
Building Automation Service Sales Manager
3 weeks ago
Siemens Dallas, United StatesJob Family: Sales · Req ID: 406850 · Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We kn ...
-
Building Automation Service Specialists
3 days ago
Siemens Plano, United StatesHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thriv ...
-
Building Automation Solutions Specialist
2 days ago
Siemens Waxahachie, United StatesHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thriv ...
-
Building Automation Technician III
1 week ago
Schneider Electric Dallas, TX, United States Full timeThis position is responsible for learning how to understand project/service requirements such as specifications, standards, schedules, and safety. This employee participates in project/service activities on-site related to the coordination, installation, and commissioning of buil ...
-
Building Automation Technician III
1 week ago
Schneider Electric Dallas, TX, United States Full timeWhat will you do? · This position is responsible for learning how to understand project/service requirements such as specifications, standards, schedules, and safety. This employee participates in project/service activities on-site related to the coordination, installation, and c ...
-
Building Automation Technician III
2 weeks ago
Schneider Electric Dallas, TX, United StatesWhat will you do? · This position is responsible for learning how to understand project/service requirements such as specifications, standards, schedules, and safety. This employee participates in project/service activities on-site related to the coordination, installation, and c ...
DoD Skill Bridge Building Automation - Irving, United States - Siemens Corporation
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
>>THIS IS A REMOTE POSITION THAT CAN BE BASED ANYWHERE IN THE U.S.<<THIS IS NOT AN IT POSITION. WE ARE LOOKING FOR SOMEONE EXPERIENCED WITH BUILDING AUTOMATION CONTROL SYSTEMS, HVAC, OR A TECHNICAL MILITARY BACKGROUND.
Who We Are | Our Culture:
Siemens Smart Infrastructure connects energy systems and buildings to adapt and evolve the way we live and work through high-profile construction and infrastructure projects such as airports, pharmaceutical plants, data centers, stadiums, universities, military bases, and hospitals.
Siemens Smart Infrastructure
What you will do for Siemens Smart Infrastructure:
Siemens is looking for a Remote Technical Support Specialist experienced in Building Automation, Fire Alarm & Security Systems for the Building Automation Customer Support Center (CSC).
Core mission is responding to Building Automation alarms, performing remote analysis and troubleshooting on systems and devices related to Building Automation, and providing initial solutions for installed systems.
You will also configure and utilize cRSP remote services technology for the Remote Digital Service Center and interface with Service Engineers, Client Service Managers, Field Specialists and customers.
You will also generate reports and make recommendations on installation performance to pro-actively inform customers on system health and operational status.
Responsibilities:
Requirements:
For Our Military/Veteran Applicants:
First and most importantly, thank you for your service.
Veterans (Navy, Air Force, Army, Coast Guard, Marines, or Space Force) with these military careers are typically good fits for an NPAT Member:
Avionic ET, CE Careers (HVAC & Electrical), Communication Techs, Electricians, ET/EM/MM NUC, Fire Control, Navaids, ATC Radar ET Techs, SATCOM, Submarine Electronics/Computer Field, and other Electronic/Electrical/Mechanical Career Fields.
Benefits:
You'll benefit from:
Siemens offers a variety of health and wellness benefits to our employees.
Details regarding our benefits can be found here:
The pay range for this position is $60,000 - $70,000.
The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
#LI-KS1#LI-Remote
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at Please note our AskHR representatives do not have visibility of application or interview status.
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.