- Transform business requirements and user stories into ServiceNow technology solutions
- Develop and configure ServiceNow catalog items, workflows, and custom Service portal pages/widgets to support the Business
- Provide release and incident management support for the supported tools and services
- Understand and practice ServiceNow best practices to maintain system compliance
- Design and implement feature and story solutions alongside other ServiceNow development and analyst team members
- Engage with the Architect and team leads to produce high-level and /or detailed design of requirements
- Ensure non-functional requirements are incorporated into solutions such as performance and availability
- Consistently deliver on story commitments for each sprint
- Resolve production incidents
- Conceptualize technical solutions to make both large and small improvements to the employee and user experience
- Develop and execute test scripts for functional testing and execute them as part of any ServiceNow upgrade and release
- Coordinate testing with Optum Technology QA team, ServiceNow Product team members, and with end users when needed, due to enhancements and bug defect fixes
- Communicate enhancements and changes by writing and publishing release notes and knowledge articles
- Serve as a subject matter expert to internal stakeholders on the HR module within ServiceNow and IT topics
- Support the ongoing peak, and cyclical processes such as Manager Planning and Open Enrollment and enterprise initiatives, as needed
- Interface with stakeholders to proactively address issues and support the service delivery
- Good Communication and Interpersonal skills
- Provide training and change management support, as needed
- Drive process optimization, efficiencies and productivity using automation
- Drive high-quality execution across organizational lines
- Work within an agile development/delivery framework
- Bachelor's Degree OR equivalent work experience
- 5+ years of ServiceNow platform development experience
- 2+ years of Experience in the Case Management, Employee Service Center Portal, HRSD and Virtual Agent modules of ServiceNow
- 2+ years of experience with at least 1 scripting language such as JavaScript or AngularJS
- 1+ years of experience working within an Agile-development framework
- Hands-on experience developing applications in ServiceNow Service portal framework
- Hands-on experience with AngularJS, Service Portal widgets and pages
- Advanced level experience with ServiceNow's primary toolset:
- Service portal
- Business rules
- Client scripts
- Script includes
- Script actions/events
- Import sets
- Export sets
- Asynchronous transformation
- Scripted REST
- Development automation
- Automated test framework
- This role is not eligible for Visa Sponsorship
- Health Care Industry experience
- Familiarity with API testing using postman
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ServiceNow Developer - Austin, United States - Diverse Lynx
Description
Job Title: ServiceNow DeveloperLocation: Remote
Duration: (Contract)
Key Responsibilities (Objectives of the role)