- Ability to acquire and retain extensive knowledge of NOVA programs and support services, as well as services available in the community
- Friendly, approachable and outgoing; relatable to students of all backgrounds
- Superior relationship-building skills with internal and external stakeholders
- Ability to respond quickly to student requests and to track outcomes
- Skilled at serving a diverse community of students in need in a manner that conveys caring and respect
- Knowledge of student retention strategies and initiatives.
- Knowledge of and belief in the mission of a comprehensive community college, particularly as it relates to student support services.
- Ability to develop, collect, interpret, analyze and manage data.
- Ability to promote collaboration and teamwork in a student-centered environment.
- Ability to solve problems using strong analytical and critical thinking skills.
- Ability to multi-task in a fast-paced student environment. Minimum Requirements :
- Experience in an educational setting
- Experience in customer service
- Experience in workshop and/or event planning
- Experience working collaboratively with a variety of support services
- Experience in Microsoft Office Additional Considerations Additional Considerations:
- Experience in higher education, college student life, college-level student services, and/or non-profit services
- Experience in using social media to promote awareness of products or services
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Student Success Guide
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Student Success Guide - Fairfax County, United States - Tidewater Community College
Description
Posting Summary Working Title Student Success Guide Role Title Education Support Spec II Role Code 29143-FP FLSA Exempt Pay Band 03 Position Number Agency Northern VA Community College Division NV280-Provost Annandale Work Location Fairfax County - 059 Hiring Range $50,000-$60,000 Emergency/Essential Personnel No EEO Category B-Professional Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule 8:30 am to 5:00 pm with occasional evenings and weekends. Hours will be flexed if there are evening or weekend duties. Sensitive Position No Special AssignmentsMay be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications KSA's Qualifications: