Service Writer - Kennewick, United States - Freedom Powersports

Description

At RumbleOn, the country's leading retailer of powersports, our success depends on serving our customers with the best team members in the industry If your career goals include making a valuable contribution in an exciting and growing company and you love powersports and motorcycles, ReadOn

Rattlesnake Harley Davidson, a subsidiary of RumbleOn, is seeking outgoing, friendly individuals to join our Service Team If you are a positive, upbeat, and interactive Service Writer with a passion for customer service, this opportunity may be perfect for you

Responsibilities

Schedule appointments for repair, maintenance, recall work

Greet customers, inspect their motorcycles, and answer questions

Document problems with Motorcycles and clearly describe them on the Repair Order

Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified

Advise customers on necessary/suggested services and cost

Offer additional services and products, including special promotions

Review Repair Orders in progress to ensure quality and timeliness

Follow the status of a customer's powersports vehicle from service bay entry through the completion of work

Communicate any changes in timeline, repairs, or cost to the customer

Upon completion of work, review the work order with the customer

Maintain current technical qualifications by completing all training programs assigned by the Service Manager

Other duties as assigned

Requirements

1+ years of Powersports or Automotive Dealership service experience

1+ years Commission Based customer-facing sales experience (preferred)

Excellent customer service, verbal and written communication skills

A positive attitude, good work ethic, and professional appearance

Pleasant, energetic, conscientious, and dependable personality

Ability to multi-task in a fast-paced environment

Valid driver's license and a good driving record

Motorcycle Endorsement preferred

Must pass a pre-employment background check, MVR, and drug screen

Benefits

What RumbleOn/RideNow/Rattlesnake Harley Davidson Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success Plus...

Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance)

Life and disability insurance

Generous Vacation/PTO Plan

Employee discounts on purchases

Dedicated leadership team who supports and cares for employees

The opportunity for growth and a solid long term promote from within

Generous training pay and 100% performance based pay plan allowing you to maximize your earnings

And more...

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment ·