Yesenia Garcia

Performance driven customer service expert with a proven track record of success in completing multiple tasks simultaneously, while guaranteeing the accuracy of all duties performed to ensure client satisfaction.

Oversee the operations and hospitality of 100 + vacation homes

Daily interaction with homeowners, guests, & service providers. collected factual information and resolved major conflicts

Analyze systems and operational procedures. Evaluate and implement new systems

Provide administrative support to Resort Director and Management team daily to ensure compliance with Standard Operating Procedures.

Observe and monitor staff performance to ensure efficient operations and adherence to all budgets related to the resort

Provide technical support to the team members

Improving the Onboarding process for homeowners to join the rental program.

Successfully restructured and organized resort operations record keeping and filling systems.

Responsible for all matters relating to the resort accounts payable issues, including reviewing, coding, and processing invoices for payments, resolving billing discrepancies, and processing monthly accruals.

Wenatchee Valley Collage

Bussines Computer Technology 

Computer Applications | Business Administrator