Yajahira Mercado

Bilingual professional with strong experience in home equity lending, legal support, and

customer advocacy. Skilled in reviewing financial documentation, translating legal documents,

managing high call volumes, and supporting members throughout complex processes. Fast

learner with strong attention to detail and a passion for serving the community.

Mountain America Credit Union — Loan Coordinator, Home Equity Loans (June 2024 –

Present)

• Help members through the home equity loan process.

• Gather and review income, insurance, and title documentation.

• Ensure timely submission of all required materials.• Coordinate with internal teams to move loans efficiently.

Discover Financial Services — Loan Specialist (April 2020 – June 2024)

• Reviewed financial documents for home equity loan underwriting.

• Outbound calls/emails to collect required documents.

• Assisted customers to ensure timely

submissions.

Salt Lake Legal Defenders — Legal Secretary (Oct 2019 – Apr 2020)

• Managed high-volume calls, including jail calls.

• Organized case files and court documents.

• Processed probation violations, orders to show cause, and bench warrants.

Silvia Peña Immigration Law Office — Paralegal (Jan 2018 – Jan 2019)

• Completed USCIS applications and payment receipts.

• Translated legal documents Spanish ↔ English.

• Scheduled appointments and managed calls.

FedEx — Senior Customer Service Representative (Jan 2019 – Oct 2019)

• Contacted customers about problem package cases.

• Resolved issues and documented updates.

• Delivered efficient customer support.

University of Utah — Bachelor of Science, Political Science (Spring 2024)

Salt Lake Community College — Associate of Science, Political Science (Dec 2020)

Copper Hills High School — High School Diploma (2018)