Wendy Self

I am a seasoned medical support and customer service professional with nine years of experience helping patients navigate scheduling, insurance, and care with clarity and compassion. My background includes high‑volume call center work, multi‑system navigation, insurance verification, and HIPAA‑compliant communication. I’m known for staying calm under pressure, solving problems quickly, and making every patient feel heard and supported. I bring a strong work ethic, a warm communication style, and a commitment to delivering accurate, empathetic service in every interaction.

I am a seasoned medical support and customer service professional with nine years of experience in high‑volume call centers, patient advocacy, and insurance coordination. My background includes scheduling, benefits verification for commercial, Medicaid, and Medicare Advantage plans, prior authorizations, contact lens ordering, and accurate EMR/CRM documentation across multiple systems. I’ve supported patients and providers across multi‑state networks and previously advanced from Patient Advocate to Contact Lens Specialist and then Supervisor for the Nationwide Vision team at Clarkson Eyecare. I’m known for my empathy, professionalism, problem‑solving, and ability to stay calm and effective under pressure while delivering clear, compassionate support to every patient.

I bring nine years of hands‑on experience in medical support, patient advocacy, and high‑volume call center operations. My background includes scheduling, insurance verification for commercial, Medicaid, and Medicare Advantage plans, prior authorizations, contact lens ordering, and multi‑state patient communication. I’ve worked extensively in EMR and CRM systems including 360Plus, NextGen/E360, FARM CRM, Five9, NICE, Zendesk, Salesforce, and QuickBooks, along with strong proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams). I previously advanced within EyeCare Partners from Patient Advocate to Contact Lens Specialist and then Supervisor for the Nationwide Vision team, where I led multi‑state agents, coached performance, and ensured accuracy, empathy, and compliance in every interaction. My experience reflects adaptability, professionalism, and a strong commitment to delivering clear, compassionate support to patients and providers.