Warren Lignell

As a seasoned leader in customer success, I have a proven track record of driving strategic initiatives that enhance client satisfaction and loyalty. I excel in building and leading high-performing teams, establishing metrics to track customer satisfaction, and fostering cross-functional collaboration to address and resolve key client issues. My approach centers on aligning business objectives with customer needs, optimizing service delivery processes, and continuously innovating to exceed client expectations. By leveraging my expertise in stakeholder engagement, I have successfully improved customer retention and satisfaction scores, creating long-lasting and impactful relationships with clients.

With over 15 years of diverse experience, I have held senior leadership roles in program management, professional services, and customer success. My expertise spans driving strategic initiatives, managing large-scale projects in complex, cross-functional environments, and leading teams to deliver high-quality outcomes. I possess a strong track record in stakeholder engagement, compliance management, and process improvement. My background includes collaborating across departments to implement innovative solutions, ensuring program compliance, and enhancing customer satisfaction through proactive leadership and data-driven strategies. Equipped with an MBA, PMP certification, and proficiency in Agile and Waterfall methodologies, I excel at aligning business objectives with client needs to drive success.

I earned a PMP in 2019 and have kept up on the additional education to keep it active.  I hold an MBA from the W. P. Carey School of Business at Arizona State University, completed in 2011.