Virgena Norman

Talent Acquisition Specialist (Feb 2023 - Aug 2025)

Acoustical Sheetmetal Corporation - Virginia Beach, VA

• Managed full-cycle recruitment process for all trade, executive, and professional positions, resulting in a 66% decrease in time to fill
• Streamlined new sourcing strategies that led to a 30% increase in qualified candidates
• Collaborated with hiring managers and HR personnel to ensure all recruitment processes are following legal and ethical standards
• Responsible for onboarding new hires, orienting them to the organization and check-ins resulting in a 30 % retention increase.

Salesforce Administrator / Customer Service Representative (Jan 2020 - Feb 2023)

Mckesson Pharmaceutical Distribution Center - Richmond, VA

• Provide exceptional customer service by responding promptly and accurately to inquiries via phone, email, or chat.
• Resolve customer issues within policy guidelines while ensuring high levels of customer satisfaction.
• Collaborate with cross-functional teams to address complex customer needs and provide solutions.
• Identify trends in customer issues and provide feedback to management on ways to improve processes and procedures.
• Maintain knowledge of government program requirements and regulations to effectively assist customers.
• Document all interactions with customers accurately and completely for auditing purposes.

Human Resources Administration Specialist (May 2017 - Jan 2020)

City of Virginia Beach - Virginia Beach, VA

• Managed full-cycle recruitment process for all trade, executive, and professional positions, resulting in a 45% decrease in time to fill
• Responsible for interview and feedback training for all recruitment team members for 11 public libraries
• Coordinated the City’s annual Services and Recognition rewards programs.

Human Resources Manager (Nov 2011 - Apr 2017)

Cost Plus World Market Distribution Center - Windsor, VA

• Managed full-cycle recruitment to include: sourcing, phone screening, interviewing; job fairs, developing job descriptions, advertisements, managing job requisitions, and utilizing talent management resources
• Ensured compliance with all state and federal employment laws
• Managed Performance Management process, to include: competency/performance review process training, review board, and performance improvement plans
• In charge of the Safety Program, set up Safety Committee and Review Board. Certified in CPR/AED/First Aid
• Initiated and led a very successful Employer of Choice program (EOC). Developed incentive programs, collaborated, and implemented the communication plan and marketing material to support EOC program.

Human Resources Manager (Aug 2008 - Nov 2011)

Smithfield Corporate Office / Smithfield Packing Plant - Smithfield, VA / Portsmouth, VA

• Applied, monitored, and enforced employment laws, regulations, company policies, and procedures
• Lead, coached and developed employees at all levels of the organization
• Responsible for budget planning, travel, purchasing and financials
• Coordinated Union Avoidance Initiatives and Front-Line Leadership Training for all leaders throughout the Smithfield facilities and plants
• Directly responsible for the administration of hiring, retention, discipline, termination, personnel records, legal compliance, compensation, and benefits.