Victhoria Lima

Analytical, data-driven Industrial Engineer with passion for optimizing operations and driving efficiency in dynamic, challenging work environments. Recent Master of Science in Industrial Engineering graduate. Analyzes complex workflows to address bottlenecks and deliver impactful results. Exceptional communicator with high-level problem-solving skills and keen eye for detail. Bilingual speaker (English & Portuguese). Able to work remotely and travel 80%.

GreenwichMD, Cos Cob, CT                                                    09/2023 – 05/2024

Quality Engineering Intern: Conducted in-depth analysis of clinic workflows to identify bottlenecks and implement targeted solutions. Introduced and integrated new technologies to enhance overall clinic functionality and effectiveness. Performed cost-benefit analyses to improve processes, reduce operational costs, and enhance efficiency.

Lowered patient wait-times 6% by addressing efficiency bottlenecks with new triage techniques

• Collected data on patient arrival and wait-times to determine root causes of inefficiencies
• Gathered staff feedback to aggregate input and insights regarding bottlenecks
• Utilized collected data to resolve challenges, raise patient processing efficiency, and enhance satisfaction

Decreased billing errors 72% with implementation of new pricing strategy 

• Consolidated historical billing data to identify trends, inconsistencies, and common error sources
• Leveraged Excel to organize and analyze data, pinpoint patterns, and uncover billing discrepancies
• Designed new streamlined pricing structure to ensure clarity and reduce overall complexity

University of New Haven, New Haven, CT                           01/2023 – 05/2024

Graduate Student & IISE Newspaper Editor: Gained practical experience and in-depth knowledge of industrial engineering principles, practices, and methodologies. Authored engaging and relevant content for IISE newsletter using topics within industrial and systems engineering field. Conducted research to ensure well-informed articles with factual accuracy, and latest industry trends and developments. 

Reduced campus traffic congestion by 12% by analyzing peak times and chokepoint areas

• Performed on-site observations to systematically record peak congestions times and documented findings
• Analyzed data to uncover root cause as student lack of awareness regarding parking practices and availability
• Proposed strategic placement of signage and parking information to direct students to underutilized lots

BRISA, Salvador, Brazil                                                          03/2018 – 04/2019

Quality Assurance Analyst: Managed software quality testing for LG devices to ensure seamless rollouts of updates. Collaborated with 5 peers to troubleshoot and deploy platform updates. Conducted rigorous testing to identify bugs and performance issues. Ensured software compliance with technical specifications and user requirements. 

Reduced testing cycle time 15% with prioritization of high-impact areas and elimination of redundancies

• Reviewed data and reported bugs to identify high-severity and high impact failure patterns
• Streamlined test case processes to eliminate redundancy and ensure efficient issue detection
• Conducted comparative tests on new Android updates to identify opportunities for improvement

Manserv, Camaçari, Brazil                                                     09/2015 – 03/2016

Manufacturing Engineer Intern: Managed personnel calendars and scheduled maintenance appointments. Oversaw distribution of security equipment to technicians to ensure operational readiness and compliance with safety standards. Shadowed experienced engineers at industrial plant to gain knowledge of copper refining and smelting processes.

Reduced downtime by approximately 20% by identifying recurring issues and proactively booking maintenance tasks

• Utilized SAP to analyze work orders and identify recurring equipment issues and patterns
• Leveraged data-driven insights to address potential issues before failures occurred
• Monitored downtime reduction metrics to validate success of strategy

University of New Haven, New Haven, CT 

Master of Science – Industrial Engineering (GPA 3.8)

Universidade Salvador, Salvador, Brazil

Bachelor of Chemical Engineering

Lean Six Sigma • Optimization and Applications• Descriptive and Inferential Statistics • Achieving Optimal Operations • System Simulation