Van Williams

• I am regarded as a competent team member who is always prepared to go the extra mile. Someone who is able to remain focused and self-directed in a fast paced work environment while dealing with conflicting demands.
• I work independently with little supervision. I have developed my skills as a resourceful problem-solver who uses her initiative and organizational skills to get the job done.

Recognized for identifying and resolving diverse technical client concerns while building a loyal client base in a highly competitive technical support marketplace.

Designated as “Expert Resource” and trained team members: Teams, Printer Logic, Active Directory, IBM Mainframe, Remedy, ServiceDesk Now, Jira, Sap, Salesforce, Windows Office, Multi-Factor Authentication, and Windows OS.

Appointed as support representative based on demonstrated patience in assisting clients with email issues, re-imaging laptops to ensure problem resolution, and migrating software to Windows 10 and 11, Outlook, and Microsoft Office 365.