Omar Lopez

Dear recruiter, my name is Omar Lopez. I have 15+ years of IT working experience, supporting industries including, but not limited to, Marine Transportation, Retail, Healthcare, and Metal Refining. 

WORK EXPERIENCE:  

Desktop Support

Technical Support Administrator at JPI and Seaboard Marine (Houston, TX)                                                                 

               03/2024 – 08/2025  (1+ year)

• Remote Support using MS Teams, Bomgar and RDP…
• Work in Fiber optic link testing CAT5 network connections and SW installation
• SCCM imaging for client computing
• First point of contact and resolution for AD account issues and user management
• Configure wireless handhelds, barcoding, and cellphones
• Troubleshoot IP cameras, desktop, and application patching, and Office365
• Troubleshoot Group Policies and implementations
• Ticket management, internal and other departments, and vendors for company projects
• Perform Executive IT Support
• Asset Management
• Daily desktop support: Laptop repairs, desktop network connections and apps issues.

IT Support Engineer I (OPS Tech IT at Stockton, CA), Amazon,                                                      

               07/2020 – 2023 (3 years) 

• Hybrid IT Support for floor users and department managers
• Managed IT projects and collaborate with peers and vendors
• Performed IT audits and equipment preventive maintenance, PM and CM
• Available for floor tech’s escalations and mentorship
• Deployed Network Switches and end devices
• Assisted the local maintenance department with Dematic’s systems
• Asset Management
• Implemented a repair for a label printer

IT Analyst, COLLABERA and ASCENT contractor at Raging Wire and Foster Farms                                              

               2019 – 06/2020 (1 year) 

• Worked in computer imaging and deployment
• Worked with OneDrive for files sharing and backups
• Troubleshoot desktop and application patching issues
• Supported SAP in several modules and MS Office
• Managed AD user accounts and profiles
• Implemented label printers and barcoding

IT Field Operations Tech, JCPenney Distribution Center                                                                               

                2017 – 2018(1 year)           

• Managed management system data backups (DMS)
• Implemented label printers and barcoding
• Troubleshoot Server and Desktop hardware issues
• Troubleshoot network and Internet connections

Desktop Server Support, Robert Half Technology contractor at Cascade Valley Hospital (Skagit) 2016 – 2017 (1 year)

• Managed management system data backups (DMS)
• Implemented label printers and barcoding
• Troubleshoot Server and Desktop hardware issues
• Troubleshoot Citrix sessions and Print server
• Troubleshoot network and Internet connections
• Manage Voip

System Administrator and IT Manager at CONECSUS, LLC                                                                                            

                6/2007 - 6/2016 (9 yrs) 

• Perform Executive IT Support
• Designed, Implemented, and managed MS Exchange Email server
• Designed, Implemented, and managed MS Active Directory
• Designed, Implemented, and managed Outlook ticketing system
• Manage Access control and IP cameras
• Manage ISP accounts and wireless carriers
• Work in Fiber optic link testing CAT5 network connections and SW installation
• Asset Management
• First point of contact and resolution for two company divisions
• Manage Voip
• Responsible for hardware, software and label printing supplies orders