Valeria Ouspenskaia

Knowledgeable Senior Management Professional with over 20 years of experience coordinating operations to achieve organizational goals. Communicative team leader with a solid history of balancing team performance, customer service targets and business objectives. Experienced in a variety of aspects of operations management with a focus on staffing and performance development, daily office management, mailroom and logistics management, inventory and budget management. Highly adept in planning, coordinating and executing projects to meet goals and firm deadlines.

Senior Site Manager, Ricoh USA @ United Airlines  

July 2016- May 2024

Chicago, IL 

• Responsible for daily operations of a multisite company
• Managed up to 15 direct employees at 3 company locations, providing guidance, goal setting with objectives, delegating tasks, and monitoring performance
• Increased and maintained employee retention rate to over 90%
• Coordinated with United Airline’s internal departments to ensure successful execution of projects according to timeline and budget constraints
• Ensured the quality of operations by assisting in the achievement of goals in audit and deadline standards and compliance, utilizing tools and best practices
• Prepared weekly and monthly reports detailing performance metrics, challenges and strategic opportunities to be reviewed by upper management and reported to the Executive Team 
• Maintained a 98% performance rate in all departments as outlined in the Service Level Agreement with Corporate Real Estate
• Maintained strong relationships with the United Airlines Executive Office team as well as all the department leads, keeping an open line of communication and a sense of urgency when providing services or meeting deadlines 
• Developed and implemented strategies to improve operational efficiency, cost reduction and increase productivity
• Worked with Corporate Real Estate to implement and oversee the expansion of staffing and services to new office locations
• Provided nearly seamless transition in hospitality, mail shipping/receiving, event coordinating and facilities services to customers
• Managed crisis situations, implementing contingency plans to minimize impact on operations
• Utilized the team’s strengths and adaptive skills to adjust daily operations during the Pandemic as the customer worked from home and again when they transitioned back to work
•  Continued to meet the customer’s needs despite the 60% reduction of team members during the pandemic 
• Worked with and motivated team members to create innovative ways to continue brining excellent customer service to the customer despite the uncertainties that surrounded the Airline Industry during the Pandemic
• Identified cost saving opportunities to reduce inventory costs by 25% to the customer
• Developed procedures to streamline processes related to receiving and shipping large volume of mail with a reduced staff
• Managed the shipping and receiving of time sensitive and valuable cargo for various United Airlines departments between both domestic and international hubs
• Identified cost savings opportunities within the organizations mailing practices
• Developed and managed successful strategies for incoming and outgoing mail during the transition to work from home to meet the customers’ needs

Bachelor of Science 

Marketing, University of Maryland - College Park, MD