Troy Meincke

Dynamic professional with a proven track record as a high-achieving customer service and sales top performer. Excelled in meeting and exceeding ambitious targets through effective communication, strategic problem-solving, and a relentless commitment to customer satisfaction. Demonstrated resilience, adaptability, and a results-driven mindset, consistently delivering outstanding performance in fast-paced and competitive environments. Recognized for exceptional interpersonal skills, fostering lasting client relationships, and contributing to overall team success.

skills

Interpersonal Skills: 

• Communication, Emotional Intelligence, Positive Attitude, Conflict Management, Teamwork, Time Management, Problem Solving, Active Listening, hardworking. Risk taker. I have a high need to archive in everything that I do. I'm a Go getter.

Skills- Sales/ Customer service 

• Effective communication 
• Problem solving
• Time Management 
• Negotiation skills
• Result- Oriented
• customer service 
• Computer efficient 
• Multi tasking’
• Hitting Metrics
• Fast learner  
• Identifying customer needs
• Probing questions 
• Deesclation 

Professional Experience

Tempe, AZ

Amazon

 December 2023- Current- Call center 

Provide exceptional customer service , ensuring timely accurate appointments set for the drivers check ins check outs and accurate accounting of lost trailers Desclating situation. I have a proven track record of Hitting above and beyond my metrics and driving performance while taking one of the highest call volumes on the floor. 

january 2022 – February-21-2025

Skills 

• De escalation
• admin work
• Time management 
• Metric goals
• Top Performer 
• Fast pace 
• 80 -100+ Calls a day 
• Customer service 

Security officer

Gila river hotels and casinos  July 2021 – May 2022

securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors and general customer service 

Skills

• security checks
• customer service
• problem resolution
• security protocols
• health and wellness checks
• de escalation 

Military Experience

United States Army Reserves  Luke air force base & Arizona

July 2020 – July 2021

United States Army active duty  Fort Drum & New York

October 2015 – july 2021

Cavalry Scout  

I was trained in effective negotiation Skills in the military. tracking and reporting enemy's activities, direct employment of weapon systems; securing and preparing ammunition on scout vehicles; performing navigation during combat missions, collecting data about enemy troops weapon systems and civilians. I was deployed overseas immersing myself with European cultures and I am very experienced working with all different types of people from all different walks of life.

Skills

• critical thinking
• problem resolution
• first aid
• secret clearance 
• equipment maintenance
• Fast Pace 
• Overcoming obstacles
• combat arms  
• battle tactics 

    Team Leader 

Army 2020-2021

I would train new members. I am a dynamic Army leader with a proven track record of effective team management and mission accomplishment. I am proficient in strategic planning, delegation and fostering a cohesive team environment, I work well under pressure and 

I would teach new members how to perform well under pressure and teach them battle tactics and skills. While teaching the new members to have a high empathy for others and how to gain trust while building rapport to be able to work well with others and perform our daily missions and training events.

Skills

• leadership
• problem resolution
• risk assessment
• people skills
• negotiation skills 
• Teaching others
• Mentoring 
• Leading new 

i have only completed high school