Trina McCord

Collaborated with cross-functional teams to transition the organization toward a customer-centric, process-driven model. Designed and implemented automated SharePoint workflow solutions to streamline operations and enhance process efficiency. Conducted in-depth data analysis to uncover inefficiencies, determine root causes, and recommend actionable solutions. Communicated project progress and implementation timelines to senior leadership to maintain transparency and align expectations. Oversaw process improvement initiatives by analyzing and optimizing organizational workflows, eliminating bottlenecks, and implementing solutions such as automation and process redesign to enhance operational efficiency, effectiveness, and quality. 

• Partnered with subject matter experts to assess current workflows, evaluate system performance, and ensure compliance with regulatory standards. 
• Developed, reviewed, and formatted a wide range of documentation—including SOPs, work instructions, manuals, templates, and reports—to ensure clarity, consistency, and compliance with organizational standards. 
• Initiated and executed strategic projects to boost quality, cut costs, eliminate redundancies, and improve turnaround time through waste reduction and rework minimization. 
• Developed comprehensive end-to-end process maps in coordination with subject matter experts and department leads to identify opportunities for process optimization and automation. 
• Delivered a $100K annual cost avoidance by securing Green Belt Certification through successful process improvement initiatives. 
• Maintained role during a major bank acquisition that downsized staff by 50%, reflecting critical contributions and operational value.