Tiffany Vidal-Chacon

I am a results-driven healthcare operations leader with progressive experience in correctional managed care, facility administration, and regulatory compliance. Currently serving as Senior Practice Manager with the University of Texas Medical Branch – Correctional Managed Care, I oversee multi-unit healthcare operations, leading multidisciplinary teams while ensuring continuity of care in complex correctional environments.

My professional background combines healthcare administration with frontline correctional leadership, giving me a unique perspective on operational efficiency, security collaboration, and patient-centered care. I have successfully led clinic operations, telehealth services, specialty referrals, grievance resolution, and audit readiness initiatives while maintaining compliance with ACA, PREA, and Operational Review standards.

I hold a Master of Healthcare Administration and a Master of Management, both earned with distinction, and I am passionate about continuous improvement, quality assurance, and strengthening systems that enhance patient access and operational performance. I am known for strong organizational skills, strategic planning, team development, and the ability to build collaborative partnerships between medical and security teams.

My goal is to continue advancing healthcare operations by driving efficiency, supporting high-performing teams, and ensuring the delivery of safe, compliant, and accessible care.

Experienced healthcare operations leader with progressive responsibility in correctional managed care and facility administration. Currently serving as Senior Practice Manager for multi-unit correctional healthcare facilities with the University of Texas Medical Branch, leading clinic operations, telehealth services, specialty scheduling, grievance resolution, and regulatory compliance initiatives.

Demonstrated expertise in overseeing multidisciplinary teams, optimizing patient flow, maintaining audit readiness (ACA, PREA, ORA), and managing budgets, assets, and staff training. Strong background in quality improvement (QIQM), EHR systems (EPIC, PEARL), and operational reporting.

Prior leadership experience as a Sergeant with the Texas Department of Criminal Justice, supervising 30–45 officers per shift, managing staffing operations, and coordinating emergency response—bringing a strong foundation in security collaboration and structured team leadership to healthcare operations.

Master of Healthcare Administration (MHA), earned with Distinction (GPA 3.92), providing advanced knowledge in healthcare operations, regulatory compliance, financial management, quality improvement, and strategic leadership.

Master of Management, earned with Distinction, strengthening expertise in organizational leadership, operational strategy, team development, and performance management.

Bachelor of Science in Management, building a strong foundation in business principles, administration, and structured leadership practices.

Together, this academic background supports executive-level healthcare leadership, operational oversight, regulatory compliance, and continuous process improvement.