Tiffany Cato

Results-driven customer service manager with a strong background in call center operations, dispatching, and general management. Adept at leading teams, streamlining processes, and driving customer satisfaction in fast-paced industries. Skilled in policy development, billing and collections, contract retention, and customer service analytics. Proven ability to handle escalations, optimize workflows, and influence executive-level decisions. Passionate about delivering exceptional service and operational efficiency.

Customer service and operations professional with extensive experience in leadership, call center management, and process optimization. Proven ability to oversee customer service teams, implement policies and procedures, and enhance service delivery. Skilled in billing, collections, contract management, and account retention. Strong background in dispatching, scheduling, and coordinating large-scale operations across multiple industries, including sanitation, plumbing, retail, insurance, and food service. Adept at handling escalations, analyzing service metrics, and driving business improvements through strategic decision-making. Dedicated to fostering team growth and ensuring high-quality customer interactions.

I have completed some college.  My work experience is a fitting substitute for a formal education.  I recently completed a Human Resources Management certification.