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Thomas Moore

Thomas Moore

SR IT Support Engineer

Technology / Internet

Raleigh, Raleigh

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About Thomas Moore:

I'm Tom (He\Him) - A highly ambitious and performance-driven professional individual with an incredible interest in ever-changing technology.
Heavily communication driven with comprehensive experience in numerous forms of computer tech (Mac, Windows, Linux) along with networking.

Strong capacity to manage multiple projects on strict timelines that adhere to brand identity and value. My passion truly comes from a core concept of helping others and is the reason I wake up in the morning. I strongly believe that kindness paired with determination can lead to great results, not only in our work but in our personal goals and relationships as well.

Experience

Coinbase INC - Global Desktop Engineer (Mac)

Remote 

2022-2023

  • Defined security requirements for computer systems for compliance security patching
  • Recommended and implimented standardized hardware and software installations
  • Provided technical training to newly onboarded technicians
  • Queue management during peak US Timeframes
  • Lead for Documentation & Procedure review
  • Application & Vendore onboarding for Okta 
  • OU development for each department to streamline onboarding access management via SSO (SAML 2.0)

BlueCross BlueShield NC - SR Executive Support (Mac & PC)

Raleigh, NC 

2020-2022

  • On-call Executive support 24/7 for Tier 1-3 issues
  • Provided in-depth reports for recurring issues within SLT
  • Main point of contact for daytime Executive support
  • Provided curated documentation for C-level Executives & Assistants
  • Assisted IT Infrastructure team to revise and provide maintenance of Active directory Instance
  • Assisted with collection and recording of MIA laptops\accessories for finance
  • Several tier 1 tasks such as laptop imaging and troubleshooting
  • Worked closely on the Mac Migration of JAMF vs SCCM’s plugin version for Parallels
  • Lead Escalations team to evaluate all escalated tickets

MARQETA - SR IT Engineer (Mac & PC)
Oakland, CA 

08/2016 - 07/2017

  • Main point of reference for IT-related issues and escalations
  • Solely ran, reported, updated and continued maintenance on Sophos instance
  • New hire setups, onboarding, and training classes
  • Established and trained IT team of 7 from 2
  • Maintained continuous schedule for Helpdesk Walk up bar
  • Onboarding\Offboarding procedures and documentation revisioned
  • Both Vendor Onboarding management for IT and Procurement technician
  • Assisted in the network and physical expansion from 1 Floor to 4 Floors

Education

Ohlone College
2012-2014
Associate in Computer Science

Mac Certified
Jamf Certified
Windows Certified
A+ Certification

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