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Thomas Bates

Thomas Bates

Customer service | booking/event planning

Retail

Logan Square, City of Chicago, Cook

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About Thomas Bates:

I am a 7-year Chicago resident and graduate of Columbia College Chicago. I have 6 years of experience in retail and 4 years in food service, which bestowed upon me strong competence in communication, teamwork, scheduling, punctuality, and organization. It also empowered me to become adept at customer service skills. I have been grateful for the ability to hone in this expertise and apply it in every facet of my life, especially professional.

Experience

MAY 2021 - PRESENT

Self-employed - Booking/event planning

  • Book solo and full band tours throughout the U.S. under the alias Tommy Goodroad
  • Coordinate with music venues and performers throughout the country to build show bills and ensure smooth run of show
  • Promote events (social media, physical flyers, word of mouth)
  • Provide hospitality and booking assistance for other musical acts in Chicago and Minneapolis

NOVEMBER 2019 - MAY 2023

Red Wing Shoe Co. - Sales Associate

  • Display extensive knowledge of products in order to provide customers with confidence in buying, develop sales techniques
  • Provide quality customer service (run customers through substantial fitting process, run cash register)
  • Complete inventory orders and replenishment based on what sells well and what new products become available
  • Maintain store (sweep, mop, vacuum, dust, sustain inventory so that the floor and backroom are properly stocked)

OCTOBER 2018 - JULY 2019

Buffalo Exchange - Cashier

  • Communicate and work in harmony with team members in a fast-paced environment 
  • Assist clothing buyers
  • Provide quality customer service (help customers, run cash register, run fitting rooms)

SEPTEMBER 2014 - AUGUST 2018

Dairy Queen - Manager

  • Schedule shifts
  • Communicate and handle any and all customer issues in a fast-paced environment
  • Count all cash registers at the beginning and end of shift
  • Assign responsibilities to ensure an optimal and trouble-free workplace

Education

AUGUST 2017 - MAY 2020

Columbia College Chicago - Bachelor’s Degree in Music Composition

Hone in music theory comprehension, audio editing, and music production skills. Completed the program in 6 semesters. 

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