Thang Le

Dear Hiring Professionals,

With 15 year’s experience as a Software Quality Assurance professional working for big tech companies such as Microsoft Corp, Apple Inc, Alphabet Inc. (Google), and several startups I am uniquely qualified as a SQA specialist.

For startup companies that never had a QA department or test team, I can step in and build a Quality Assurance team from the ground up. I can achieve this by learning and inserting myself into the existing software development cycle, establishing a testing cycle, setting up a bug-reporting relation with development, and writing documentation (test plan and test cases)

For established companies, with technology that spans generations and expansive ecosystems across devices of various OS, front end (GUI, ui, ux testing), back end (endpoint API testing), and legacy systems I can help reduce the noise. By studying the organization's unique ecosystem, I can establish baseline regression testing, while setting up new feature testing apparatus, and is agile enough for ad-hoc hotfixes that can be released to production.

Please review my attached resume for additional details regarding my expertise and career experience. References are available upon request.

Thank you for your time and consideration.

Sincerely,

Thang Le

15+ years in Software Quality Assurance. Conducted full cycle Black-box and White-box software quality testing. Developed test plan, test cases and execution. Lead others to maximize test matrix coverage per test cycle. Worked with companies from startup stage to mature leaders such as Microsoft, Apple, and Google. 

Skills 

● Architect and design test frameworks from scratch for manual testing. 

● Experience in Waterfall and Agile (Scrum). 
● Expert in quality assurance, verifications, and validation of software products. 

● Experience with iOS devices, Android devices, embedded, and web-based applications on various form factors. 
● In depth knowledge of system testing, black-box and white-box testing method. 

● Collaborate with engineering, designs, and stakeholders to evaluate, diagnose and recommend solutions.
● Adept at feature, function, sanity, smoke, and regression testing. 

● Design and documented test plan, test suite, and test cases. 

● Report defect in bug tracking system, analyze, follow up, and verify in the bug life-cycle.

● Implements UI from design and adhere to UX flows from end to end. 

Professional Experience 

GOOGLE (ALPHABET INC), MOUNTAIN VIEW, CA 

LEAD SQA, September 2019 - February 2023 

Google Assistant Auto (AAP/AAE) Artificial Intelligent (AI) 

● Tested both Android Auto Projected and Android Auto Embedded Handsfree AI Assistant 
● Test AAE in Volvo, Honda, Renault and mock up devices. 

● Test new auto features along with regression weekly cycle. 

● File bug reports, follow up, and attend to bug software life cycle. 

Google Assistant Smart Appliances and Chrome OS 

● Test 6 week milestone sprints for Chrome OS Assistant project 

● File bug reports with internal tool Buganizer 

● Verify fixes against new engineering build 

● Design new test procedures and harness for new features in Google ecosystem 

● Triage bug reports and direct it to the proper team 

● Train Hyderabad, India team and supervise until competent 

Google Search and Assistant Bug Triage 

● The team received thousands of dog-food bugs weekly to triage. 

● Triage and redirect around 50 bugs daily to the proper team and engineer. 

● Follow up on stale bugs and take appropriate action to keep the effort moving. 

VERILY (GOOGLE X), SOUTH SAN FRANCISCO, CA 

Galvani Bioelectronics is a United Kingdom-based bioelectronics R&D company founded by Alphabet Inc. subsidiary Verily Life Sciences and British pharmaceutical company GlaxoSmithKline (GSK) in November 2016. 

LEAD SQA Engineer, 3 Months 

● Install, setup, test embedded medical devices with Android and Bluetooth surgically inserted devices. 
● Execute weekly software and firmware release back to back. 

● Navigate and file defects in the appropriate separate tracking system. Google uses an internal tool called 

Buganizer,while Galvani uses Jama and the share system is Jira.

● Weekly bug scrub meeting to determine if the ticket is a release blocker and appropriate team to assign. 
● Verify bug fixes and one-off hotfix patches in weekly builds. 

● Design, compose, and submit new test cases for review, for newly developed features. 

● Report all the work above in a QA Weekly Summary Report email to all involved parties. 

HANCOCK MEDICAL / BEDDR SLEEP INC, MOUNTAIN VIEW, CA 

LEAD SQA Engineer and Project Manager, July 2018– August 2019 

● The Beddr Sleep Tuner is an FDA Registered medical device that has the potential to replicate the sleep lap. 
● Being the first and only tester I was proud to release the Beddr app to the Apple’s App Store after four months. 
● Comprehensive system testing from tuner firmware, to mobile app, to server side to upgrade paths. 
● My biggest accomplishment while at Beddr are: 

● Step in as Project Manager to establish a formal two week planning, coding and test sprint. 
● While as a Project Manager we launched the Beddr app and subsequent releases on the App Store. 
● As Project Manager enforced strict sprint lockdowns so team only work on agreed upon tickets. 
● Formally documented test plan plus test cases based upon design and product requirement. 
● Oversee and manage the pre-release external beta test program. 

FITBIT INC, SAN FRANCISCO, CA 

LEAD SQA Engineer, January 2018 – June 2018 

● Lead SQA engineer and hired to run new smartwatch product line at Fitbit. 
● For cost-effectiveness factors, I facilitate the deconstruction of Allion USA consulting and ramp up Dextra Tech. 
● Led Dextra Tech. team of five based out of Guadalajara, Mexico: 

● Train and cross train all team members in all testing disciplines as it pertains to all supported trackers. ● Produce new test suites for Europe’s GDPR, Localization, secret new devices and hand off to Dextra. 
● Developed rotating, priority based, testing cycle to reduce full regression execution from 5 to 3 days. 
 

APPLE INC, CUPERTINO, CA 

SDET (Software Development Engineer Test) IC4, July 2014 – December 2017 

● QA for Apple Music from inception to launch for over 20M users and 40M songs. 

● Developed and documented 70% of Apple Music test plan, test cases, internal wiki and upkeep. 
● Test Lead of the Apple Music app and service in Apple’s ecosystem of subscription, iCloud, and iDevices. 
● Tested platform and devices on most Apple devices, Android OS, and other unannounced projects. 
● iPhone, iPad, iTunes, Apple Watch, Apple TV, HomePod, and CarPlay. 

● Crossed trained new team members and delegated tasks to contractors for effective test matrix coverage. 
● Sunset Beats Music service after Apple acquisition. 

● Drawdown of all subscription and up-sale landing pages. 

● Tested the account and user migration tool. 

BEATS BY DRE (ACQUIRED MOG INC), SAN FRANCISCO, CA 

Software QA Professional, Jan 2012 – July 2014 

● My greatest accomplishment with the organization was being a part of the product from concept to infancy and eventual launch in 2014 with around 4M users and 100K paid subscribers. 
● Authored test plans and composed test cases for Beats Music app on all platforms including iOS, Android OS, C.E. and web. 

● Transitioned to Apple, Inc. as an SDET IC4 after acquisition . 

MOG INC, BERKELEY, CA 

Software QA Professional, August 2011 – Jan 2012 

● Test lead of the MOG app on multiple platforms including iPhone, iPad, Roku, widget and web browser. 
● Documented test plan, test cases and file bug report. 

● Transitioned to Beats by Dre after acquisition.

INGERSOLL RAND SECURITY, SUNNYVALE, CA 

Software QA Professional, February 2010 – July 2011 

● Own entire testing cycle of the GT400, a biometric hand geometry time attendance terminal record and store unit. 

● In concert with the GT400 I also own testing efforts for the GManager Host software. 

MICROSOFT INC (ACQUIRED DANGER INC), MOUNTAIN VIEW, CA 

Software QA Professional, January 2007 – August 2009 

● Owned complex subscriptions billing component for the KIN phone under the Entertainment and Devices Division. 
● Designed a comprehensive testing methodology for complex billing system with multiple partners such as accounting for international tax code, recurring charges, and refunds. 

DANGER INC, PALO ALTO, CA 

Software QA Professional, March 2006 – January 2007 

● Full ownership over content delivery system for all of the phone brand’s mobile phone releases with T-Mobile carrier. 

Education 

SAN JOSE STATE UNIVERSITY, SAN JOSE, CA. 

● Computer Science 

Additional Skills 

● Bi-Lingual; proficient in Vietnamese in reading, writing, and speaking

● Photoshop 

● HTML, CSS

Computer Science at San Jose State University