Teagn Strong

Operations Manager and licensed California Real Estate Agent with over six years of experience leading high-performing teams and improving business operations. Skilled in streamlining workflows, managing cross-functional projects, and creating systems that drive efficiency and growth. Brings a strong background in client relations, marketing, and technology integration, with earlier experience in customer service and administrative support at Nordstrom and Ohlone College. Organized, adaptable, and solutions-oriented professional who thrives in fast-paced environments.

Experience: 

Operations Manager and Transaction Coordinator at McNally and Associates

September 2019 - Present 

• Oversee day-to-day operations for a high-volume real estate team, managing marketing, transaction coordination, client communication, and compliance.
• Serve as the strategic partner to the CEO, collaborating with leadership to improve operations, enhance team efficiency, and streamline systems and processes.
• Act as Transaction Coordinator for all team transactions, ensuring accuracy and compliance with California Association of Realtors (CAR) contracts, state disclosures, and brokerage requirements.
• Review and manage all documentation from contract to close, maintaining organized digital records and ensuring timelines are met for inspections, contingencies, and funding.
• Use MLS software and transaction platforms to input, update, and manage property listings; coordinate with agents, title companies, and escrow officers to ensure smooth closings.
• Develop and refine workflows that boost productivity, reduce errors, and create a seamless client experience throughout the transaction process
  Recruit, train, and lead administrative and sales support staff; set clear expectations and establish standards for consistency and accountability.
• Manage key projects, including listing preparation, vendor coordination, and marketing rollout for active listings.
• Design and produce custom marketing materials to support listings, lead generation, and geographic farming efforts
• Oversee social media strategy and execution, growing the team’s online following eightfold over three years and increasing engagement and brand visibility.
• Implement and manage CRM and project management systems (Follow Up Boss, Asana, Trello, Monday.com, Google Workspace) to improve communication and organization across the team.
• Partner with leadership to track performance metrics, forecast business growth, and identify opportunities for operational improvement.

Sales Associate at Nordstrom, Stanford Shopping Center

April 2010 - September 2019

• Curated and maintained high level relationship and delighting services
• Generated over $1 million in annual gross sales, consistently exceeding sales goals.
• Recognized as a Pacesetter (2014–Present), ranking in the top 10% companywide for sales performance.
• Earned Customer Service All-Star (2013–2014) award for excellence in customer service.
• Resolved customer issues quickly and professionally, maintaining composure and a solutions-focused mindset.
• Built long-term client relationships by providing personalized service, follow-up communication, and tailored product recommendations.
• Opened new Nordstrom Rewards accounts to strengthen customer loyalty and retention
• Delivered honest, confident, and knowledgeable feedback to help customers make informed purchasing decisions.
• Stayed current on fashion trends and product knowledge to serve as a trusted resource for clients.
• Partnered with teammates to ensure every customer received an exceptional, consistent experience.
• Supported daily store operations including restocking, merchandising, display setup, and markdowns.
• Maintained a high degree of professionalism, confidentiality, and integrity in all customer and team interactions.

Senior Peer Mentor, Ohlone College

April 2009 - August 2011

• Provide clerical support to the counseling department.
• Assist in student outreach and recruiting events.
• Coordinate and manage annual college events: Welcome Day (300 students), Career Fairs, and Transfer Day
• Work as a team to plan events for new students to help acclimate them into college life.
• Provide information to the community and to high school students on Ohlone's academic programs.
• Assist with academic placement testing and course enrollment

Sales Associate, Macy’s 

2006 - 2007

• Greet and make a connection with customers,
• Focus on asking questions and listening to customer needs
• Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area
• Maintaining selling floor presentations, and restocking them as needed
• Learning Macy's systems and procedures to enhance selling efficiencies and complete support duties
• Handle all returns courteously and professionally
• Maintain professional attitude

Newark Memorial High School

Newark, CA

2004 - 2008

General Education 

Ohlone College, Fremont, CA

2008 - 2014

California Department of Real Estate - Salesperson License

License #02114470 | 2020 – Present