Tasnuva Ahmmed

Detail-oriented Assistant Business Manager with extensive experience in property management, financial operations, and resident relations. Proven ability to manage daily property operations, oversee lease administration for 400+ units, and ensure compliance with state, federal, and company policies. Skilled in budgeting, financial reporting, and accounts management, with a strong focus on accuracy and efficiency. Committed to delivering exceptional resident experiences, handling concerns promptly to improve lease retention and satisfaction rates. Strong leadership in team coordination, vendor management, and maintenance oversight, ensuring seamless operations and timely issue resolution. Passionate about fostering community engagement and optimizing property performance.

OPS Operational Manager
Sun Country Airlines, Eagan, MN | June 2017 – Present

As an Operations Manager at Sun Country Airlines, I have successfully coached and developed employees through objective setting, performance reviews, and ongoing feedback. I am responsible for managing daily activities and reports, as well as creating training materials for new hires. I have played a key role in supporting process improvements and assisting with organizing, proofreading, and editing internal documents.

I excel in problem-solving and decision-making, approaching challenges methodically while overcoming obstacles. I have worked closely with customers to coordinate training and support documentation for smooth implementations, and collaborated with the sales department to manage large group bookings for special events like destination weddings.

My strong interpersonal skills have enabled me to provide exceptional customer service, actively engaging with travelers, addressing their concerns, and ensuring accurate reservations. I have also utilized upselling techniques to promote premium services, while consistently resolving customer issues and maintaining accuracy in payment processing.
 

Bachelor of Science in Business Administration
Metro State University of Minnesota, South St. Paul, MN
Graduated in 2013

This program provided a solid foundation in business principles, including management, finance, and organizational behavior, equipping me with the skills needed to excel in professional administrative roles.