John Nygard

Administrative professional with direct live chat experience.

-Served as a liaison between Corporate and On-site personnel with administrative matters.
-Answered questions from onsite employees regarding but not limited to timesheets, leave requests, schedules, expense reports, computer equipment, etc.
-Coordinated with Corporate to request access to government and internal systems.
-Assisted the Program Director and Assistant Program Director with any administrative matters to include setting up team lunches, data reconciliation and taking meeting notes.
-Assisted Spanish-speaking families to complete documentation for hosting unaccompanied Spanish-speaking minors
-Worked closely with Afghan translator with logistics for their assignments at unaccompanied children’s shelters

-Supported the ORR (Office of Refugee Resettlement) Reunification Management program and assisted the Reunification Specialists in identifying and vetting potential sponsors to place unaccompanied children.
-Communicated with on-site shelter as well as remote reunification specialists to schedule meetings and interviews, review case management files to ensure accuracy and assist case managers with administrative tasks.
-Initiated background checks, conducted address verifications, schedule fingerprint appointments and prep documents for case managers.
-Supported case tracking and reporting by recording case data and milestones in ORR and company systems and performed other duties as assigned.

-Collected demographic, economic and housing data while canvassing neighborhoods in Arlington, VA, and several cities and town in southern Georgia.
-Conducted interviews by eliciting critical information from people and explained the objectives and procedures of the surveys to those whom I interviewed.
-Double-checked information on survey forms to ensure the accuracy of information and conducted an extensive and thorough visual survey of areas to be covered during Census operations.
-Identified and reported any issues that arose while attempting to obtain valid data, keeping supervisors abreast of various issues for further investigation and/or consideration.

-Coordinated communications with program partners and participants, outreach to internal and external entities, and budget administration.
-Developed and maintained inter-agency databases to facilitate benchmarking opportunities.
-Conducted research on cross-collaborative opportunities, including initiatives for promotion and recruitment.
-Supported the IDEA Office staff during programs as well as development of IDEA’s Annual Report and reports to the Chief.

BA from Univeristy of Massachusetts Amherst

Some graduate school completed at Université Laval in Quebec City, Canada

Some graduate school completed at Università di Bologna, Bologna, Italy