Tanya Grashorn

Dedicated and compassionate customer service professional with experience supporting healthcare members, providers, and customers in fast-paced call center environments. Skilled in handling high-volume inbound calls, researching and explaining benefits, assisting with claims inquiries, and navigating multiple systems while maintaining strict confidentiality and HIPAA compliance.

Known for clear communication, empathy, and strong problem-solving skills, I excel at building trust, resolving concerns efficiently, and delivering positive customer experiences. I am highly organized, detail-oriented, and comfortable working remotely with a strong focus on accuracy, professionalism, and teamwork.

I am especially interested in opportunities that allow me to expand into data entry, documentation, and administrative support roles where I can leverage my attention to detail and system navigation skills while continuing to contribute to excellent customer outcomes.

I have several years of experience in customer service and healthcare support, primarily in call center environments assisting members, providers, and customers with benefits questions, claims inquiries, and account support. I am skilled in handling high call volumes, navigating multiple systems, maintaining accurate documentation, and ensuring confidentiality and HIPAA compliance. I am known for my empathy, strong communication, attention to detail, and ability to resolve issues efficiently while delivering positive customer experiences. I also bring experience in administrative tasks, teamwork, and working in fast-paced environments.

I earned my high school diploma and have developed strong practical skills through hands-on professional experience, including training in customer service, healthcare support processes, system navigation, and workplace compliance. My ongoing learning has focused on building expertise in communication, problem-solving, and administrative skills relevant to customer support and data entry roles.