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Coconut Creek
joanne smith

joanne smith

Chat Support | Scheduler | Virtual Assistant

Customer Service / Support

Coconut Creek, Broward

Social

Services offered

I’m a service‑driven professional with a strong background in customer support, scheduling, administrative assistance, and social media management. I thrive in roles that require empathy, clarity, and fast problem‑solving — especially in environments where communication and organization make all the difference.

As a mom and advocate for a neurodivergent child, I’ve developed exceptional patience, adaptability, and the ability to manage multiple priorities with calm and precision. I bring that same energy into my work: steady, reliable, and solutions‑focused.

I’m currently building my remote career while supporting my family and leading creative ministry work. I love helping people feel heard, supported, and guided — whether through chat support, scheduling, or creating clear, engaging content.

Scheduling
Fitness instructor
Virtual assistant
Customer support
Social media management
Administrative assistance
Approximate rate: USD$ 15 per hour

Experience

Fitness Instructor & Group Exercise Instructor / Dessange Bahrain – Luxury Women’s Spa / March 2013 – March 2017 / Bahrain

  • Delivered personalized fitness coaching and led group exercise classes for high‑profile clients in a luxury, women‑only environment.
  • Managed client appointments, schedules, and CRM updates with accuracy and discretion.
  • Handled phone inquiries, service coordination, and cross‑selling of spa and fitness packages.
  • Collaborated with spa and salon teams to ensure seamless, high‑end service delivery.

Fitness Trainer & Group Exercise Instructor / Fitness First Cebu / February 2012 – February 2013 / Philippines

  • Provided personal training sessions and led group classes with a focus on technique, safety, and motivation.
  • Completed extensive internal training programs and cross‑trained in sales, reception, and customer service.
  • Earned Les Mills BodyPump Instructor Certification and advanced from entry‑level trainer to group instructor within one year.

Customer Support, Remote Work & Real Estate Support Roles – Philippines / 2007 – 2012/ Philippines

  • Delivered customer support through phone, email, and chat with professionalism and warmth
  • Managed client inquiries, follow‑ups, and account updates
  • Performed accurate data entry, CRM updates, and documentation
  • Supported real‑estate teams with lead management and client communication
  • Coordinated schedules, appointments, and workflow tasks
  • Strengthened multitasking, problem‑solving, and remote‑work efficiency

Education

 

Bachelor of Science In Physical Therpy

Brent Hospital And Colleges Inc.

Zamboanga City, Philippines

SY: June 1988- March 2004

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