Steven Augustine

I am an accomplished and results-driven IT professional with extensive experience leading high-impact initiatives in cloud transformation, cybersecurity, data center migrations, and infrastructure projects. I have a proven ability to deliver complex, multi-year programs on time and under budget, while aligning with organizational goals. 

My expertise includes Privileged Access Management (PAM), CMDB updates, and IT process improvements. Skilled in both Kanban Agile and Waterfall methodologies, I excel at fostering cross-functional collaboration, optimizing efficiency, and managing vendor relations. 

Known for leadership, problem-solving, and consistently exceeding project goals with a focus on governance, compliance, and risk mitigation.

Impact Technology Recruiting at Choice Hotels International, LLC, Phoenix, AZ                                                                         Jan 2023 thru Dec 2024

Senior Technical Program Manager

Lead the board-visible Privileged Access Management (PAM) program, which is a critical initiative for ensuring corporate compliance and meeting Cyber Security insurance underwriting requirements. Direct successful delivery of PAM Program Phase 1 and led multiple concurrent projects, including Phase 2, showcasing adaptability and project management acumen. Manage privileged account onboarding for high-risk departments with enhanced security. Offer technical and project guidance, thereby enhancing the recognition of effective program leadership by the project sponsor. Work in partnership with vendors and internal teams to effectively implement CyberArk's Privilege Cloud, achieving a significant program milestone.

• Established the first Privileged Access Management (PAM) solution, securing vital Cyber Security Insurance at a reduced rate.
• Successfully managed a $653k budget for the PAM program in 2023, achieving $310k in savings by renegotiating vendor licenses and controlling project expenditures.
• Implemented CyberArk's Privilege Cloud for Privileged Access Management, enhancing organizational security.
• Onboarded privileged accounts for thirteen critical departments, strengthening internal access controls and security protocols.
• Completed Asset Management Security Hardening, CMDB Standards and Governance, CMDB Go-Live, ServiceNow Workspaces and Chat projects ahead of schedule, demonstrating efficiency and project excellence.
• Spearheaded the Okta FastPass Implementation project, delivering advanced authentication solutions on time.

Impact Technology Recruiting at Discount Tire Corporation, Phoenix, AZ      Feb 2022 thru Dec 2022

Senior IT Project Manager

Directed the establishment of Parallel Lower Environments (Development, QA, and Stage) for the key business application at the corporate office, ensuring a streamlined development lifecycle. Oversaw the coordination of five Parallel Lower Environments workstreams, namely SAP Hybris, SAP CAR, ECC, Fitment, and Salesforce, aligning with strategic initiatives and senior management expectations. Facilitated the integration of Hybris external connections and the construction of Salesforce lower environments, contributing to the project's success. Collaborated with teams that implemented CI/CD pipelines, Gold Test Data, Test Automation, and Mock Services, enhancing operational efficiency and project deliverables.

• Led the successful implementation of the Parallel Lower Environments project, significantly reducing development bottlenecks and accelerating the deployment of code.
• Coordinated the integration of SAP Hybris external systems in lower environments, optimizing the development process.
• Contributed to establishment of Salesforce lower environments, ensuring consistency and reliability across development stages.
• Coordinated closely with project managers and cross-functional teams on strategic projects such as CI/CD pipelines and Test Automation, contributing to improved project outcomes.
• Streamlined development lifecycle for applications, enhancing productivity and meeting senior management's strategic goals.

SwitchThink Solutions LLC, Phoenix, AZ                  Feb 2020 thru Jan 2022

Technical Project Manager

Supervised cross-functional teams to define project objectives, scope, and deliverables, ensuring alignment with client IT requirements and business goals. Coordinated with architecture, engineering, operations, and development teams as the primary technical liaison to facilitate effective communication and issue resolution. Managed the migration of core banking systems for SwitchThink, a Credit Union Service Organization, overseeing the transition of over 300 applications to new data centers. Developed infrastructure implementation plans for a high-profile SaaS initiative, demonstrating technical expertise and strategic planning capabilities.

• Successfully completed the migration of over 300 applications and ancillary systems into two state-of-the-art data centers, delivering the project on schedule and within budget constraints.
• Acted as the technical project manager for a multi-year, multi-site data center migration program, completing four critical phases.
• Engaged with a major in-flight project, coordinating with vendors and senior management to transition 26+ clients and 20+ vendors to new data centers.
• Directed the development and implementation of infrastructure architecture for a strategic SaaS initiative, enhancing board-level visibility and support.
• Facilitated a 15% growth in business from Credit Unions by successfully migrating primary and backup self-hosted data centers to two state-of-the-art facilities.

Elevoro LLC, San Francisco, CA                              Jan 2019 thru Jan 2020

Engagement Manager | Program Manager

Led cloud migration preparation and managed transformational IT projects for a Credit Union, ensuring alignment with strategic objectives. Crafted workflow processes for a new PPM tool, optimizing project lifecycle management. Designed and conducted ServiceNow, Okta SSO, and Microsoft Teams training materials and sessions, elevating IT service delivery and user experience. Developed and maintained internal Elevoro SharePoint sites, enhancing project documentation and stakeholder engagement. Delivered comprehensive training to Elevoro staff on SharePoint, facilitating improved collaboration and productivity.

• Successfully managed eight infrastructure projects ranging from Office 365 rollout to network and security assessments, achieving 100% successful implementation for the first time in the Credit Union's history.
• Architected Microsoft Teams usage for project management, improving communication and collaboration within IT teams.
• Created and led two 1.5-hour ServiceNow training sessions, enhancing the ticket response team's efficiency and effectiveness.
• Implemented a new PPM tool, defining interaction flows and tool purposes, which led to improved project tracking and portfolio management.
• Developed customer engagement forms and SharePoint site designs, resulting in streamlined project management and client interaction.

First American Financial Corporation, Santa Ana, CA        Jan 2011 thru Dec 2018

Program Manager | Senior Project Manager

Managed rotation through multiple divisions at First American Financial Corporation, including PMO, Transition Services, Server Operations, Enterprise Architecture, and Lean-Agile Practice Office. Developed and automated a complex server retirement process, achieving full workflow automation and leveraging process analysis expertise. Worked in conjunction with IT management to maintain continuous updates to the CMDB and promoted process enhancements. Spearheaded the establishment of a technology governance board, facilitating weekly meetings across independent business units and corporate IT staff. Contributed significantly to disaster recovery planning, successfully facilitating the transition of critical applications to a backup data center.

• Achieved $650K in annual cost savings by identifying and decommissioning non-application-associated servers within CMDB.
• Formulated strategic plans for six workstreams, setting stage for a multi-year, enterprise-wide IT cloud transformation program.
• Advanced the Lean-Agile Practice team toward green belt certification through Lean Six Sigma Green Belt training, contributing to IT transformation.
• Initiated and chaired a technology governance board, enhancing cross-functional collaboration and IT strategy alignment.
• Defined and successfully tested disaster recovery plans, ensuring infrastructure resilience and business continuity.

Bachelor of Arts in Psychology, cum laude

Certificate in Management Practice for Engineering and Technical Professionals