Stephen Ovalles

Results-driven IT professional with expertise in hardware, software, and network troubleshooting. Adept at customer support, managing demanding situations, and leading technical transitions.

Regional IT Support Specialist (Tasca Toyota, 2024 - Present)
I served as the sole IT support for a dealership, handling on-site and remote troubleshooting of printers, networks, workstations, and peripherals while assisting with IT transitions across multiple locations.

Intune Support Specialist / Server Team (MBTA, 2024)
I played a key role in deploying Intune for over 3,000 devices in an unsecured environment, collaborated with Microsoft on compliance policies, and provided training and troubleshooting to 500+ users.

End User Support Technician (Fidelity Investments, 2023 - 2024)
I managed Level 2 escalations, executed large-scale IT projects (such as replacing 18,000+ machines), and provided white-glove IT support for executives while maintaining documentation.

IT Field Engineer (Delta Airlines, 2021 - 2023)
I resolved IT tickets using ServiceNow, troubleshot hardware and network issues, set up Cisco desk phones, and maintained IT documentation.

CompTIA A+ (2022), Security+ (2023), Network+ & CCNA (In Progress)