Stephen Goodwin

I am a seasoned professional with over 20 years of expertise in systems support, implementation, training and some software testing. My recent 13-year tenure at a leading software company in the media industry saw me successfully leading a team of support analysts based in Brazil and India, where I realized the significant positive impact I had on my teams.

Prior to this, I played a key role in implementing software solutions for two major TV station groups in the U.S. My experience extends to working collaboratively with a diverse array of professionals, including Developers, DBAs, and Solution Architects, ensuring timely and effective solutions for our clients.

I'm still on the loose and seeking my next opportunity to bring my skills and passion to a new challenge. I am excited about the potential to contribute my experience to a dynamic team and drive impactful results.

• Experience in systems support, implementation, and training within the media industry. 
• Successfully managed and mentored remote teams, developed training programs, implemented systems and supported high-profile TV network clients. 
• Expertise includes troubleshooting, utilizing Salesforce and Jira for issue resolution, and implementing AI-driven solutions to enhance support operations. 
• Recognized for consistently meeting service level agreements and contributing to high customer satisfaction.
• Previously a Customer Support Manager at Operative, in the Media tech/software space

Bachelor of Communications Arts, Iona University