Stephanie Tanner

I am looking to expand my brand beyond sales. With my vast experience in consultative partnerships and relationship building, I can lead a team, manage a project, mentor and train individuals. I am a lover of people and an effective communicator and would be a valued asset to any team. 

KEY SKILLS FROM PAST JOBS:

Client & Member Support

• High-volume call center support
• Benefits, claims, and plan explanation
• Customer service excellence
• Empathetic communication
• Advocacy for vulnerable populations

Administrative & Operational Skills

• Workflow management (retention, enrollment)
• Multi-system data entry
• Order accuracy and account management
• Timely communication distribution
• Regulatory compliance (Federal & State)

Problem Solving & Issue Resolution

• Complex issue resolution (billing, claims, enrollment)
• Escalation management
• Process improvement

Collaboration & Cross-Functional Communication

• Cross-department collaboration
• Stakeholder engagement (county, community orgs, internal teams)
• Interpersonal and professional relationship-building

Project & Process Management

• Implementation of communication workflows
• Support for enrollment initiatives
• Coordination of ongoing service operations

Professional Recognition & Growth

• Recognized for outstanding customer service
• Hired as permanent staff based on performance

Licensed MN Accident & Health Insurance Producer