Sri Krishna Gorugantu

• Sri Krishna Chaitanya Gorugantu is a PMP® Certified Senior Program Management Leader with nearly 20 years of experience in successfully managing complex projects and programs across diverse industries. 
• Proficient in Agile, Waterfall, and Hybrid methodologies, Sri has a track record of delivering outstanding results. 
• Sri’s expertise extends to Health Care, Insurance, Finance/Banking, Supply Chain/Retail, State/Govt. and Manufacturing sectors.
• Sri excels in overseeing projects with cross-functional teams, both onshore and offshore, comprising 50+ members. 
• Sri’s experience includes managing projects with budgets exceeding $10M and ensuring seamless execution across multiple geographical locations. 
• Sri is adept at handling multiple projects concurrently, navigating competing priorities with a sense of urgency, ownership, and determination.
• Sri’s recent accomplishments reflect a strong focus on AI/ML programs, where he has showcased exceptional leadership and harnessed innovative strategies and advanced technologies to achieve remarkable outcomes. 
• Sri’s collaborative and client-centric approach has enabled him to lead, mentor, and coach program managers, project managers, and technical teams effectively. 
• Sri consistently delivers complex projects on time and within budget, earning a 95% client satisfaction rating.

WORK EXPERIENCE 

Senior Program Portfolio Manager | Kloud9 - Feb 2022 to till date | Contract

Client: Nike

• Led the transformation of Nike's legacy retail Point of Sale (POS) system, resulting in increased retail efficiency and customer satisfaction. The implementation of a new cloud-based system streamlined operations, reduced checkout times, and enhanced the overall shopping experience, contributing to higher sales and customer retention. 
• Through AI/ML programs and strategic planning, enabled to harness the power of data for informed decision-making. This data-driven approach led to more effective product recommendations, personalized marketing strategies, and improved inventory management, ultimately boosting revenue and profitability.
• Developed and executed a comprehensive PMO communication plan, fostering organizational alignment and transparency. The creation of Program/Portfolio dashboards for senior leadership teams (SLT/DLT) provided real-time insights into project progress and performance, enabling quicker decision-making and resource allocation to drive business outcomes.
• Successfully led and executed global initiatives, leveraging product lifecycle management and agile execution methodologies. By defining key performance indicators (KPIs) and service level agreements (SLAs) to drive multi-million-dollar businesses, achieved optimized business performance, ensuring that resources were allocated efficiently, and goals were met consistently.
• Successfully managed program managers to deliver complex projects on time and within budget, resulting in a 95% customer satisfaction rating. Developed and implemented strategic plans and processes that optimized project delivery and reduced project delays by 20%. 
• Led change management initiatives to ensure successful adoption of new project management tools and processes, resulting in a 30% increase in team productivity. Developed and implemented quality assurance processes that ensured project deliverables met the organization's standards and exceeded customer expectations, resulting in a 98% on-time delivery rate. 
• Ensured project changes that affect scope, schedule and resources are identified, managed, and controlled with an integrated and cohesive plan. Updated stakeholders on the project status and escalate things as needed. Client relationship management.

Senior Program Manager/Director | Gorugantu IT Consulting Services Ltd - Mar 2019 to Feb 2022 | Contract

Client: Axis Capital 03.2021 – 12.2021

• Successfully managed multiple Workstreams for Workflow Automation - Business Optimization projects, acted as the central point of contact. Demonstrated a keen ability to align long-term goals with project objectives, ensuring consistent progress towards achieving the client's mission and goals.
• Managed project approvals, Statements of Work, and Request For Proposal processes for projects within the program.
• Led and managed a diverse team with a wide array of talents and responsibilities, effectively allocated resources and worked collaboratively across the organization to ensure the timely completion of programs and projects. This resource optimization enhanced operational efficiency.
• Implemented and managed changes and interventions to guarantee project goal achievement while also establishing robust project oversight and governance bodies. Ensured that Project Change Notifications were properly raised, approved, and that scope changes were effectively communicated and managed.
• Produced accurate and timely program status reports throughout the project lifecycle, fostering transparency and accountability. Conducted regular status meetings, engaged in stakeholder management, and effectively communicated with stakeholders and team members, ultimately strengthening client relationships.
• Skillfully analyzed program risks, enabling proactive identification and mitigation of potential roadblocks. This proactive risk management contributed to the smooth execution of projects and safeguarded against unexpected disruptions.
• Collaborated with executive sponsors to ensure active participation in project initiatives, thus enhancing client satisfaction and aligning project scope with client expectations. Facilitated monthly steering committee decks to provide leadership with a comprehensive overview of Workstream progress, reinforcing client relationships and ensuring alignment with project goals.

Client: NTT Data 07.2020 – 03.2021

• Demonstrated expertise in managing multiple IT projects/programs while aligning them with business strategies, resulting in the successful execution of critical initiatives that directly contribute to the organization's goals and objectives.
• Proven ability to maintain a Project RAID log and manage risks, issues, actions, and decisions, ensuring the timely resolution of challenges. Efficiently allocated and tracked resources, optimizing budget utilization for project delivery.
• Established a track record of building strong relationships with key stakeholders, including Project Sponsors and Portfolio Directors. Provided clear and consistent communication, ensuring they were informed of significant project developments in a timely manner, thereby enhancing transparency and trust.
• Consistently applied PMI Project Management Body of Knowledge (PMBOK) processes and tools throughout project lifecycles. This dedication to best practices led to improved project management efficiency and effectiveness.
• Successfully developed and led strategic partnerships by identifying collaboration opportunities, setting partnership strategies, defining roadmaps, and establishing Key Performance Indicators (KPIs), contributing to the organization's growth and expansion.
• Led the migration of archived claims and data to a new environment with zero errors, showcasing your ability to handle complex data projects effectively. Managed enhancement projects, such as the Broker Portal Upgrade and Health Insurance Claims Portal, resulting in improved system performance and user satisfaction.

Client(s): Eastlink 03.2019 – 12.2019

• Successfully orchestrated seamless migration of two critical projects, Windows 10 Upgrade and Windows 2016 Server Upgrade, ensuring minimal disruptions and enhancing operational efficiency across the organization.
• Strategically managed competing demands and changing project scopes, effectively mitigating risks and optimizing resource allocation to achieve project milestones within set budgets and timelines.
• Facilitated smooth coordination among diverse technical teams, including Desktop Support, IT Admin, IT Security, Network, Middleware, and third-party vendors, fostering collaborative efforts and ensuring cohesive project execution.
• Implemented robust project scheduling and resource management methodologies, utilizing MS Project, resulting in enhanced productivity and timely delivery of project milestones while maintaining high-quality standards.
• Proactively identified and addressed potential project risks and dependencies through comprehensive risk planning and RAID analysis, ensuring a proactive approach to risk mitigation and contingency planning.
• Maintained strong client relationships through regular stakeholder updates, effective communication, and timely escalation of critical issues, fostering trust and satisfaction while achieving project objectives.

Senior Program Manager | CGI - Jul 2018 to Mar 2019 | Full time

Client(s): Emera Maine, NS Power

• Successfully led diverse infrastructure projects and programs, including server builds, network updates, VoIP expansion, and more, ensuring timely and cost-effective delivery, enhancing client satisfaction and optimizing resource allocation.
• Collaborated with Project Sponsors to define and manage project scopes, demonstrating a commitment to aligning project outcomes with client expectations and proactively handling scope changes through proper notifications and approvals.
• Demonstrated proficiency in crafting ServiceNow service solutions that seamlessly integrated with client service structures and operational models, enhancing service delivery and streamlining processes.
• Effectively managed end-to-end release and deployment processes for client deliverables, ensuring seamless transitions, reducing service disruptions, and enhancing overall service quality.
• Acted as a liaison between project teams and stakeholders, maintained project momentum amidst changing priorities, and skillfully resolved conflicts, contributing to smoother project execution and client satisfaction.
• Promoted knowledge sharing and future project success by ensuring thorough documentation, archiving project activities, deliverables, and findings, establishing a foundation for continuous improvement in project management practices.

Delivery Project Manager/Project Manager | IBM Canada - Nov 2015 to Jul 2018 | Full time

Client(s): BNC (11.2015 – 07.2017) | ATB (07.2017 – 07.2018) | Parks Canada (Ministry of Ontario) (08.2017 – 07.2018)

• Streamlined project management processes and efficiently managed scope changes, ensuring projects were delivered on time and within budget, resulting in improved cost-effectiveness and reduced time-to-market.
• Established governance models, managed budgets, ensured compliance with Province/State IT Roadmap and security requirements while presenting program status to executive management and committees.
• Led and inspired cross-functional teams to develop innovative solutions for complex business challenges, fostering a collaborative and high-performance work environment.
• Leveraged ITIL processes, metrics, and KPIs to optimize IT operations, including Change Management, Incident Management, Configuration Management, and Problem Management, enhancing IT service quality and reliability.
• Successfully orchestrated release calendars, ensuring a well-coordinated deployment schedule, minimizing disruptions, and maximizing system uptime and availability.
• Implemented Agile practices such as Scrum meetings and Sprint planning, consistently delivering high-quality projects that met all scope and requirements, enhancing project adaptability and responsiveness.
• Strategically managed organizational changes by collaborating with facility managers, vendors, and SMEs, and implementing communication and support structures, resulting in seamless transitions and minimizing productivity disruptions.

Project Manager/Scrum Master | NICOM IT Solutions Inc. - Feb 2015 to Nov 2015 | Contract

Client(s): HRM (06.2015 – 11.2015) | NSCA (02.2015 – 05.2015)

• Managed and successfully delivered AVL+ (Halifax Transit) Application and made available to the entire province. 
• Coordinated with the Applications Services Manager to optimize the productivity of the application development team, resulting in more streamlined development processes and improved project delivery timelines.
• Defined and executed comprehensive test plans, ensuring defect-free products before User Acceptance Testing, which led to higher-quality software releases and increased customer satisfaction.
• Managed the smooth transition of support responsibilities from a vendor to the client, reducing operational costs and increasing in-house control over application maintenance and support.
• Actively identified and addressed potential risks, regularly reviewed risk assessments, and ensured timely resolution, reducing project disruptions and potential financial impacts.
• Organized and led weekly status meetings, scrum meetings, and project reports, facilitating effective communication with senior managers, stakeholders, and clients, ultimately ensuring project alignment with business objectives.
• Effectively managed project budgets, scope, and resources, ensuring that projects stayed within financial constraints and met predefined objectives while minimizing scope creep.

Project Manager/Scrum Master | Medavie Blue Cross - May 2014 to Nov 2014 | Contract

Client: Medavie Blue Cross, Moncton

• Successfully led the automation of the health card renewal project for MSI, enhancing operational efficiency and ensuring timely renewals, resulting in improved customer satisfaction and cost savings.
• Streamlined the implementation of the MAAX product (mobile Claims application) under the Administrative Claims Program, enabling faster claims processing and reducing administrative overhead, contributing to increased productivity and cost-effectiveness.
• Developed and implemented effective checklists and business rules, optimizing project planning and monitoring processes, which significantly improved project coordination and delivery.
• Ensured high product quality by defining comprehensive test plans and conducting rigorous quality control measures, leading to defect-free products and a smoother User Acceptance Testing phase.
• Maintained a tight grip on project finances, managing project budgets, timelines, and scope efficiently, resulting in cost-effective project execution and resource allocation.
• Enhanced transparency and communication within the organization by providing regular updates to senior managers, organizing weekly status meetings, and sending project reports, ultimately improving project visibility and stakeholder satisfaction.

Senior Technical Consultant | CGI - Jun 2012 to May 2014 | Full time

Client: Tufts Health

• Successfully managed Data Warehouse projects and cross-functional teams for a leading Health Insurance Client, ensuring alignment with business objectives and high-quality deliverables.
• Demonstrated expertise in gathering and translating business requirements into actionable technical design documents, ensuring that IT solutions meet the specific needs of the Health Insurance Client.
• Proven ability to maintain Service Level Agreements (SLAs) to guarantee that data processes and analytics consistently meet performance and reliability standards, supporting the client's operational excellence.
• Effectively led and delivered the Medicare Secondary Payer project, enhancing the Health Insurance Client's capabilities to serve their customers and manage secondary payer requirements efficiently.
• Kept senior managers and stakeholders well-informed about project progress through organized Scrum meetings, weekly status updates, and comprehensive project reports, facilitating transparency and informed decision-making.
• Coordinated seamless code delivery across multiple environments (QA, UAT, PPE, and Prod) by collaborating with various teams, ensuring minimal disruption and enhancing the overall quality and reliability of the client's systems and services.

Associate Project Manager | Thomson Reuters - Oct 2010 to Apr 2012 | Full time

Client: Thomson Corporation, UK

• Managed application development teams, ensuring they met project goals and deadlines, which resulted in the successful delivery of projects within budget and on time.
• Regularly updated stakeholders on project progress, organized weekly status meetings, and provided project reports, ensuring transparency and alignment with project objectives.
• Successfully managed projects with budgets ranging from $100k to $3M, demonstrating a strong ability to control project costs and optimize resource allocation.
• Built and maintained strong client relationships, which contributed to client satisfaction and repeat business opportunities.
• Effectively managed project scope to prevent scope creep and maintained comprehensive risk and issue management strategies, minimizing project disruptions.
• Efficiently managed project resources, including team members and vendors, to ensure maximum productivity and deliverables of the highest quality.

Project Lead | Supervalu - Sep 2009 to Oct 2010 | Full time

Client: Supervalu, MN

• Managed and provided day-to-day direction to an application development team, ensuring alignment with project goals and timely delivery of high-quality software solutions, resulting in increased team productivity and collaboration.
• Successfully managed projects with budgets of up to $3M, demonstrating strong financial acumen and the ability to optimize resource allocation to meet project goals within budget constraints.
• Maintained positive client relationships through consistent client interaction and effective client relationship management, leading to improved customer satisfaction and repeat business opportunities.
• Demonstrated resource management skills by optimizing team capabilities and allocating resources efficiently, resulting in cost savings and enhanced project performance.
• Organized and led weekly status meetings and provided project reports, fostering transparent communication across teams and ensuring stakeholders were well-informed about project progress and issues.
• Effectively managed risks and issues by proactively identifying and addressing challenges, which led to timely issue resolution and minimized project disruptions, ultimately enhancing project outcomes.

Technical Lead | IBM - Mar 2007 to Sep 2009 | Full time

Client: Shell – Asia PAC, Americas, UK

• Leveraged creative problem-solving skills to streamline IT Service Management processes, resulting in improved operational efficiency, reduced downtime, and increased overall productivity.
• Successfully integrated IT Service Management (ITSM) best practices, including Change Management, Incident Management, Configuration Management, and Problem Management, to ensure a standardized and effective approach to IT operations.
• Played a pivotal role in ensuring the delivery of high-quality software products by actively monitoring and assessing the quality of releases, thus reducing the frequency of bugs and code-related issues, which significantly enhanced customer satisfaction.
• Led and managed cross-functional application development teams to deliver projects on time and within budget, providing stakeholders with real-time updates on project status, fostering transparency, and promoting informed decision-making.
• Identified quality issues and trends within the development process and orchestrated improvements, contributing to a culture of continuous improvement and innovation, which had a positive impact on the bottom line.
• Effectively communicated with senior managers and stakeholders, ensuring they were well-informed about project progress, fostering trust, and aligning IT initiatives with the broader business objectives.

Senior Software Engineer | eConduits Bridges Solutions - May 2004 to Mar 2007 | Full time

Client: KSK Energy Ventures, Digital Shoppy

• Contributed to the development and implementation of a web-enabled online shopping tool, Digitashoppy, enhancing the company's e-business capabilities and expanding its global reach, ultimately driving revenue growth and customer engagement.
• Played a key role in automating and standardizing critical business processes, including Product Management, Order Management, and Security, resulting in increased operational efficiency and improved customer experience.
• Demonstrated a commitment to project success by successfully delivering project modules and rigorously testing them manually, ensuring the reliability and quality of the platform, which positively impacted customer satisfaction and trust in the product.
• Collaborated as a key project member in KSK Energy Ventures Limited, successfully implementing critical modules related to inventory management and purchase requisition processes using Crystal Reports 8.5.
• Demonstrated expertise in identifying and applying essential business rules and process logic, contributing to the efficient and accurate generation of reports tailored to clients' requirements, while ensuring compliance with director-sanctioned payment decisions.
• Played a pivotal role in project completion by meticulously testing and validating the developed modules through manual testing procedures, ensuring the seamless operation of the company's essential processes and enhancing overall operational efficiency.

Project Trainee/Software Developer | Wipro Technologies - 2003 to 2004 | Full time

Client: Wipro Infotech

• Played a pivotal role in the development of the EBizOps Portal, which significantly improved contract management within Wipro Infotech. This initiative streamlined the contract workflow, resulting in increased efficiency and effectiveness in handling contract details.
• Implemented essential modules and business rules that enabled better tracking of contract receivables and payouts. This increased financial transparency, empowering the organization to make informed and strategic business decisions, ultimately leading to improved profitability and cost control.
• As a project member, took responsibility for the successful completion of project modules. This commitment to project success ensured that deliverables were on time and met quality standards, reinforcing the company's reputation for reliability and client satisfaction.
• Conducted thorough manual testing of the project modules to ensure their reliability and accuracy. 

EDUCATION 

• Bachelor of Technology in Computer Science & Information Technology, 2004 | Jawaharlal Nehru Technological University - Hyderabad, Andhra Pradesh, INDIA 
• Diploma in Computer Science Engineering, 2000 | V M R Polytechnic - Warangal, Andhra Pradesh, INDIA

CERTIFICATIONS/LICENSES

• Project Management Professional - PMP®
• IBM Certified Agile Explorer 
• IBM Certified Enterprise Design Thinking Practitioner
• IBM Certified Associate Project Manager
• Scrum Master Certified – SMC®
• Microsoft Certified Professional - MCP®
• PMI Agile Certified Practitioner (PMI-ACP®) (In Progress)
• Program Management Professional (PgMP®) (In Progress)