Siobhan Perrow

I am a dedicated and experienced Customer Service Representative with over 20 years of proven success in providing outstanding support in high-volume, fast-paced environments. Throughout my career at J2 Global, AT&T Wireless, and Macy’s Corporation, I’ve developed a strong ability to resolve customer concerns efficiently, handle technical and billing inquiries carefully, and consistently deliver first-contact resolutions. I earned my Bachelor of Science in Computer Science from the California Institute of Technology (Caltech), strengthening my analytical and technical foundation. I am highly proficient in Microsoft Office Suite and CRM systems like Salesforce, Zendesk, and Freshdesk, and I take pride in maintaining accuracy, professionalism, and empathy in every interaction. My goal is always to build positive relationships, ensure data integrity, and contribute to a team that values reliability and exceptional service.

I am a results-driven customer service specialist with extensive experience supporting clients in fast-paced industries, including telecommunications, digital media, and retail. My professional background includes key roles at J2 Global, AT&T Wireless, and Macy’s Corporation, where I developed a reputation for delivering high-quality service, resolving complex issues efficiently, and maintaining a positive customer experience. Throughout my career, I have demonstrated strong communication skills, attention to detail, and the ability to adapt quickly to changing systems and customer needs. I am proficient in Microsoft Office and customer support tools, and I thrive in roles that require problem-solving, empathy, and multitasking. I take pride in representing companies with professionalism and integrity while ensuring customers feel heard, supported, and valued.

I earned my Bachelor of Science in Computer Science from the California Institute of Technology (Caltech) in Pasadena, California. My education gave me a strong foundation in technical problem-solving, attention to detail, and analytical thinking—skills I’ve carried throughout my professional career. The rigorous academic training at Caltech has helped me excel in fast-paced customer service and administrative roles, where accuracy, efficiency, and professionalism are essential.