Sherita Johnson

My primary focus is to secure a position in a progressive organization where I can utilize my proven customer relations, leadership and professional abilities, skills and education to benefit the organization. I believe people are the strongest asset in any organization, and being in a position to design, implement, and lead programs that support the recruitment, retention and development of people while boosting morale is what I desire and love. I am always eager to gain more knowledge which is why I am currently pursing a PHR certification and Masters in Professional Studies focusing on Diversity, Equity, and Inclusivity. 

Presently employed as a Human Resources Generalist for Interoperability Institute. It is a remote position for a company located in Ann Arbor, Michigan. I assist in many core HR functions while supporting payroll and HRIS functions among many other responsibilities. 

• Assist in and manage core HR functions, including recruitment, onboarding, new hire orientation, biweekly payroll, and benefits administration
• Participate in the Employee Recognition and Employee Activities Committees
• Support payroll and HRIS functions
• Monitor time and attendance
• Conduct monthly audits and weekly audits as required
• Provide employee relations support leadership in the administration of disciplinary and performance management
• Resolve general employee relation issues
• Analyze HR reports, identify opportunities/trends, propose action plans
• Led, managed, supervised, and implemented several training initiatives
• Identify breaches of culture/values that impact the work environment
• Participate in exit interviews and procedures
• Complete I-9s and maintained compliance with I-9 records and E-Verification requirements
• Demonstrated attributes consistent with corporate management, ethics, and founding principles, allowing for the management of subject-matter confidentiality

I am also presently employed part-time as an Inventory Control Quality Assurance/General Warehouse Associate with a Home Depot RDC. I assist in a number of contributive tasks such as being responsible for training high performing teams and maintaining inventory accuracy and control among other responsibilities provided within my resume'. 

• New Associate Coach assigned to new associates to explain rules, procedures, and job responsibilities according to SOP to ensure associate success in accuracy and efficiency while obtaining daily UPH and CPU goals
• Participate in Growth and Development Workshops
• Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. 
• Maintain inventory accuracy and control
• Complete paperwork, recognizing discrepancies, and promptly addressing for resolution
• Execute various computer input and supply procurement procedures for departments and vendors
• Perform inventory analysis while creating and executing inventory control procedures to address inventory-related issues
• Ensure that all receiving orders are documented, and handle inventories in accordance with inventory control procedures
• Accountable for training high performing teams
• Safely operated equipment such as electric pallet jack and forklifts to load and unload freight
• Cross-trained in Fluid, Processing, Sorter and Inbound responsibilities to handle additional duties during peak periods of Supply Chain
• Deliver exemplary customer service and support by remaining poised in stressful situations
• Assumes Charge responsibility in the absence of Manager
• Drive accuracy and awareness by training associates on WMS, load quality and ASN compliance
• Assisted in reducing warehousing costs by using first-in-first-out (FIFO) shipments as part of inventory control processes

My previous employer is a company named Carpe Omnia. I have 6 years experience in customer service and recruiting with the talent acquisition team. I was responsible for the full cycle recruitment process and assisted in a number of other responsibilities. 

• Partnered with Human Resources team to conduct occasional training on selection and hiring
• Full-cycle recruitment to include job description development, job posting, sourcing, interviewing, reference checks and offer negotiation
• Assisted in development of methods to improve procedures
• Assisted in development of techniques to improve candidate satisfaction
• Developed, executed, and drive tactical sourcing strategies aimed at generating candidate flow for open positions 
• Partnered with other recruiters to provide support for candidate, leverage resources, and make recommendations for effective candidate searches
• Ensured federal, state, local employment laws, and company procedures were followed to avoid litigation 
• Provided superior customer service to both external and internal customers
• Secured and entered customer orders quickly and accurately in response to telephone, fax or email communication from the customer or field sales representative
• Quoted price and delivery per customer inquiries and follow up on quotes in a timely manner
• Expediting existing orders in response to customer and field sales inquiry
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems directly while improving customer retention through programs and service provided to the customer
• Negotiated, in the best interest of the company, customer credit request and issuing the appropriate return authorizations as requested
• Dedicated to continuously improving sales abilities and product knowledge
• Investigated customer complaints; collaborated with other members of management to develop new training methods 
• Created new customers and maintain profiles in Customer Relationship Management (CRM) as information is provided

I am currently pursuing a Professional in Human Resources and also a Masters in Professional Studies focusing on Diversity, Equity, and Inclusivity. (Purdue University Global)

I obtained a B.S. in Business Administration/Human Resources Management at Colorado Technical University

I also obtained a MBA in Human Resources Management at Colorado Technical University