Shelena Webb

Mastered product knowledge, inventory management, and retail software, taking on key managerial responsibilities to support store operations. • Enhanced team members performance by delivering timely and effective decision making, ensuring personalized attention and follow-up. • Improved customer loyalty through targeted outreach efforts, contributing to increased participation in company programs and promotions. • Analyzed sales reports and KPIs to determine the needs of the business; in partnership with store manager, execute in store business and sales strategies

Strengthen company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered. • Consulted with customers to assess needs and propose optimal solutions • Managed financial operation to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting