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SHATERICA HARVEY

SHATERICA HARVEY

Customer Service Rep/ Tax Preparer/Organizer

Customer Service / Support

DeSoto, Dallas

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About SHATERICA HARVEY:

Strengths & Highlights

  • Customer Service Expertise: Over a decade of experience across major companies like Amazon, Kohls, Daiso, and Aegis Inc., with a strong focus on call handling, issue resolution, and client satisfaction.
  • Leadership & Training: Has trained new hires and led teams to follow best practices, especially in logistics and distribution environments.
  • Technical Proficiency: Comfortable with a wide range of software (Outlook, Excel, WMS) and hardware (RF scanners, forklifts, copiers).
  • Warehouse & Logistics Knowledge: Experience operating various warehouse equipment and managing outbound workflows, discrepancies, and inventory accuracy.
  • Communication Skills: Strong written and verbal communication, with efficient typing and proper phone etiquette.

Experience

Strengths & Highlights

  • Customer Service Expertise: Over a decade of experience across major companies like Amazon, Kohls, Daiso, and Aegis Inc., with a strong focus on call handling, issue resolution, and client satisfaction.
  • Leadership & Training: Has trained new hires and led teams to follow best practices, especially in logistics and distribution environments.
  • Technical Proficiency: Comfortable with a wide range of software (Outlook, Excel, WMS) and hardware (RF scanners, forklifts, copiers).
  • Warehouse & Logistics Knowledge: Experience operating various warehouse equipment and managing outbound workflows, discrepancies, and inventory accuracy.
  • Communication Skills: Strong written and verbal communication, with efficient typing and proper phone etiquette.

Education

Obtained high school diploma.

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