Nicole Rivera

Dedicated and highly skilled Customer Service Representative with over 8 years of experience providing exceptional service in fast-paced environments. Proven ability to manage front desk operations, handle customer inquiries, and resolve issues with a focus on client satisfaction. Adept at managing administrative tasks, maintaining organized records, and building strong customer relationships. Known for excellent communication skills, problem-solving abilities, and a friendly, professional demeanor. Able to work effectively both independently and as part of a team, consistently contributing to a positive customer experience.

Customer Service & Front Desk Specialist | Animal Care Control | 8+ Years of Experience

Compassionate and dedicated Customer Service Representative with over 8 years of experience, including 4 years as a Client Care Front Desk Specialist in Animal Care Control. Skilled in managing front desk operations, handling animal adoption processes, and providing emotional support to pet owners during both joyful and difficult times, including euthanasia and animal surrendering.

Proficient in using various computer software to maintain accurate records, process adoption applications, and manage client data. Known for delivering empathetic customer service, fostering positive relationships with clients, and maintaining a calm and professional demeanor in high-stress situations. Experienced in interacting with diverse individuals, ensuring all clients receive the necessary support for their pet-related needs.

Key skills include:

• Expertise in adoption procedures and animal care protocols
• Proficient in CRM software and front desk management systems
• Skilled in handling emotionally sensitive situations with empathy and professionalism
• Strong communication and interpersonal abilities
• Excellent organizational and multitasking skills in a fast-paced environment

FORT HAMILTON HIGH SCHOOL DIPLOMA