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Monroe Township
Sharon Watson

Sharon Watson

Call Center/AR Supervisor

Customer Service / Support

Monroe Township, Township of Monroe, Middlesex

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About Sharon Watson:

Enthusiastic and empathetic professional leader, possessing extensive experience in customer service, finance, healthcare, pharmaceuticals, and hospital administration.

Experience

Call Center Supervisor in a healthcare setting oversees daily operations, ensuring efficient patient communication and service quality and managed a team of representatives, monitor call performance, implement training programs, and resolve escalated issues. Optimized workflows, maintaining compliance with healthcare regulations, and fostering a supportive team environment. Streamline processes and enhance customer service experience.

Accounts Receivable (AR) Supervisor overseen billing and collections to ensure timely and accurate payment processing. Managed team responsible for reconciling customer accounts, coordinating with insurance providers, and resolving payment discrepancies. Complete end-of month reports.

Education

Associated Degree in Business Administration, Bachelor's in Health Service Management,

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