Shakeema Koonce

Skills

Software
Microsoft Office Suite, Google Workspace, Final Touch Film Editor, E-Commerce Management, MacPractice, Medical Billing, Canva Adobe Suite .

Hardware
Apple computing systems, Microsoft computing systems, and VoIP–Polycom phones.


Interpersonal 
Intermediate Spanish, High-Level Communication. Great at customer sentiment control leveraging de-escalation tactics to solve tense moments.

Certifications
First-aid, CPR, Mental Health First Aid (adults, adolescents).

Work Experience

• Write op-eds and written correspondence for both internal and external use.
• Designed and Created graphics for social media and personal correspondence.
• Conduct mixed research for both internal and external use.
• Host forums on various platforms in both virtual and community spaces. 
• Support and coordinate member leaders and staff to facilitate workshops.
• Generate content for Social Media platforms.
• Integration of members into campaign and base-building work, and logistics coordination.
• Support leaders in actively participating in coalition spaces.
• Advocacy and Referrals – Provide referrals for members to community resources and service providers as needed.
• Create engaging content that is informative and entertaining.

• Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
• Guide guests through the technology-rich Sonder experience, ensuring they can maximize their stay and use our tech features.
• Utilize our digital communication systems to receive guest calls, SMS, and live chats, and offer immediate support from the Front Desk.
• Handle all guest interactions with the highest level of hospitality, professionalism, accuracy, and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries about services, facilities, hours of operations, directions, etc.
• Assist building leadership with administrative tasks required to keep all operations running smoothly.
  Support the back-of-house daily as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
• Ensure the maintenance, cleanliness, and organization of guest-facing and back-of-house working spaces including lobbies, offices, storage closets, and others, as assigned.
• Support multiple Sonder properties throughout the local market, as required.

• The primary source of contact for customer inquiries on booking or renting the studio. 
• Managed Calendly, ICal, and Google calendars for engineers, artists, and managers. 
• Managed studio social media and content uploads. 
• Followed up with customers after their sessions to retain positive sentiment and increase studio profits. 

• Served as a Sales Associate and assumed the role of Manager without leadership.
• Responsible for cashiering duties, scheduling, customer service, administration, and overall operations of the establishment.
• Significantly decreased office expenditures by implementing needed controls on supply stock and standardizing ordering procedures.
• Maintain up-to-date knowledge of all products, pricing, and local competition. 
• Updating window displays according to the company's guidelines.

• Plan and oversee camper activities including arts and crafts, and dramatics, and work one-on-one with campers.  
• Ensure camper safety and monitor their activities. 
• Set up and ensure recreation equipment is secure and stored properly.
• Supervise campers during meals.
• Organize and instruct campers in daily routines and cleanup tasks. 
• Follow safety and emergency procedures and guidelines.
• Guide and teach various outdoor activities (combat training, quest, siege/ hero training).

• Assisted the  Chief Executive Official. Tasks included calendar management, email management, high-level client communication, event planning, and other essential tasks. 
• Managed HR operations for various departments including hiring, training and development, and merchandising.
• Facilitated weekly employee orientation and open enrollment for regular and union employees. 
• Organized and helped maintain all internal documents.
• Supervised others and acted as a liaison between other departments of the company.
• Assisted in booking venues for New York Fashion Week.
• Emailed and set up appointments with retail buyers of high-end luxury stores.
• Managed and coordinated with stylist pull and/or editors' desk-side appointments.

• Point of Contact for customer takeaway and catering orders.
• Supervised and coordinated daily operations of the front-end team, ensuring smooth and efficient workflow.
• Trained and mentored new front-end staff, guiding best practices and company policies.
• Managed cash registers, reconciled daily receipts, and ensured accurate financial transactions.
• Developed and implemented strategies to enhance customer service and improve satisfaction scores.
• Resolved customer complaints and issues promptly, maintaining a high level of customer service excellence.
• Monitored front-end inventory levels, ensuring adequate supplies and timely reordering.
• Scheduled and organized front-end staff shifts to meet business needs and optimize labor costs.
• Conducted regular team meetings to communicate goals, address concerns, and recognize outstanding performance

Education

Activities

Saint Aloysius Youth Founder/ Group President/ Event Planner (Spring 2014- 2018)
Saint Aloysius Parish Council Secretary (Fall 2017- Present) 
Alpha Delta Omega Multicultural Sorority Founder/President (Spring 2020- Present)