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SELMA MCPHERSON-HARVEY

SELMA MCPHERSON-HARVEY

Customer Service

Administrative

Sylmar, Los Angeles

Social

About SELMA MCPHERSON-HARVEY:

Work directly with customers through inbound and outbound phone calls. Calls range from helping customers maintain their energy improvement programs and/or adjustments to their utility needs.

 -Listen and understand customer issues, while offering meaningful solutions. Proactively offered valuable products and services.

-Actively listen and engage Members and fellow Team Members with a “we can” attitude.

-Operate in a fluid environment.

-To be authentic and open to an ever-changing atmosphere in which coaching and development lead to positive growth.

 

Assignments are generally received by means of routine oral or written instructions.
- Performs other duties as assigned.

 

. 

Experience

Work directly with customers through inbound and outbound phone calls. Calls range from helping customers maintain their energy improvement programs and/or adjustments to their utility needs.

 -Listen and understand customer issues, while offering meaningful solutions. Proactively offered valuable products and services.

-Actively listen and engage Members and fellow Team Members with a “we can” attitude.

-Operate in a fluid environment.

-To be authentic and open to an ever-changing atmosphere in which coaching and development lead to positive growth.

 

Assignments are generally received by means of routine oral or written instructions.
- Performs other duties as assigned.

 

. 

Education

Water Systems Technology Associate’s in Science, AS, 6/21 College Of Canyons, Valencia, C.A.

Bachelor of Science – Education and Sociology, BS, 7/91 Old Westbury, N.Y                                    

High School Diploma - Central Islip H. S., Central Islip, N.Y                                                           

 

Computer Skills: Microsoft Access, Power Point, Excel, Word, Outlook, Adobe Acrobat, Avatar, Maximo, Email, Internet and Intranet.

 

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