Jo Mulder

(they/them/theirs pronouns)

Studying English (Creative Writing) and minoring in Studio Art and Women's and Gender Studies.

Experienced in library systems, information technology, IT support, leadership, scheduling, and Administrative Assistant duties.

Proficient with technology, including Google Suite and Microsoft Office.

Passionate about poetry, art, nature, and organization.

Hedberg Library at Carthage College, Kenosha, WI

Library Page and Desk Worker from JAN 2022-PRESENT

• Started as a Library Page in January 2022
  • Ensured a tidy library environment by performing regular pick-ups, shelving returned books, organizing the shelves, and displaying newspapers in proper date order.
  • Regularly checked printers for jams and monitored paper and toner levels.
  • Assisted with outreach events and other library projects as directed.
• Promoted to Circulation Desk in September 2022 (Current)
  • Assists patrons with locating and accessing materials such as books, ebooks, interlibrary loans, and media equipment and facilitates the checking-in and out process.
  • Updates patron database and creates new borrower cards.
• Promoted to Student Supervisor in December 2022 (Current)
  • Reviews applications, interviews, hires, and trains new Library Pages.
  • Creates work schedule for Library Pages.
  • Evaluates employee performance on a semi-regular basis and provides feedback and support as needed.
  • Regularly monitors shifts to ensure productivity and efficiency.
• Promoted to Information and Technology Desk in January 2023 (Current)
  • Handles phone calls and filters user requests, troubleshooting basic hardware and software issues or referring situations to full-time staff members when necessary.
  • Assists with technology use such as public computers and printers.
  • Creates tickets for issues in the Request Tracker system and monitors feed to resolve problems.

PetSmart, Fond du Lac, WI

Retail Associate from JUN 2022 - SEPT 2022

• Created a welcoming and helpful environment for customers by greeting them upon entry and assisting them with finding products.
• Ensured a clean and organized environment by regularly facing shelves and unpacking and  shelving new products.
• Facilitated a quick and easy checkout process and fulfilled online orders.

B.A. in English, Creative Writing emphasis (Expected May 2025)

minors in Studio Art and Women's and Gender Studies