Selena Reid

Regional Housing Navigation Manager, Family Emergency Shelters
Community Care Alliance (CCA)-Boston, MA
Present
- Lead and implement housing navigation initiatives across CCA’s family shelter sites in partnership with
the Commonwealth of
Massachusetts.
- Supervise and train a team of housing navigators, providing leadership, work direction, and performance
feedback.
- Develop and oversee performance management programs to ensure goals are met and best practices
are documented.
- Review and present programmatic data, ensuring compliance with program requirements and accuracy
in reporting.
- Consult on complex family cases to ensure efficient resolution and effective case management.
Deputy Director of Shelter Operations and Stabilization Services
Health Equity International (HEI)-Newton, MA
April 2024 to August 2024
- Administer and oversee HEI’s homeless shelters and rapid rehousing programs, including the EA family
shelter portfolio and rental
assistance services.
- Develop and implement policies and procedures for two new EA shelter programs funded by the state.
- Create and apply best practices to support a new team, assisting up to 60 families.
- Ensure program compliance through effective implementation, monitoring, and enhancement of
procedures.

Director of Shelter Operations and Stabilization Services
Independence House Inc.-Hyannis, MA
December 2018 to April 2024
Directed operations for emergency shelter and housing stabilization facilities, including staff
management, budgeting and policy development
- Oversaw construction, repairs, and renovations from program initiation to completion.
- Ensured compliance with DPH funding requirements and provided 24-hour emergency shelter coverage.
- Worked with survivors of domestic violence and sexual assault, managing a 24/7 emergency hotline
funded by the Rape Crisis Center.
- Provided trauma-informed care and facilitated successful transitions to permanent housing.
- Recruited, onboarded, and trained frontline staff; supervised program advocates – up to 26
 

Manager
Housing Assistance Corporation-Hyannis, MA
March 2018 to December 2019
- Supported mothers and children in the Angel House program, focusing on substance misuse rec

Bachelor's degree in business Admin and Management
Hertfordshire University
2002 to 2006

Skills
• Case Management (10+ years)
• Business Process Improvement (7 years)
• Project / Program Management (7 years)
• Operations Management (10+ years)
• Supervising experience (7 years) Budgeting Strategic planning (5 years) Operations management Time management Training & development (10+ years) Child Protective Services
Leadership (5 years) Project Management and Operational oversight (5 years)
• Business Development (5 years)
• Project Management (7 years)