Seana Badalich

Resourceful Administrative professional known as an excellent communicator with exceptional customer service and decision-making skills.

Administrative Assistant III, 05/2025 - 09/2025 

The Waisman Center

University of Wisconsin - Madison, WI

• Provided administrative support to the directors and employees of Wisconsin’s University Center for Excellence in Developmental Disabilities (UCEDD)
• Applying UW and state policies concerning financial administration, travel policies, and grant allocation.
• Scheduled meetings, travel arrangements, hotel accommodations, and technical needs for UCEDD directors and employees. 
• Coordinated and scheduled on-campus presentations, including room reservations, catering, and technical setup, for seamless execution.
• Completed UW training for Purchasing Card, Workday, ShopUW, UW HIPAA and FERPA training completed.

Administrative Assistant III, 06/2023 - 12/2023 

University of Wisconsin - Madison, WI

• Provided administrative support to the directors of the Center for the Study of Liberal Democracy.
• Applying UW and state policies concerning financial administration, travel policies, honoraria, and speaker appointments.
• Scheduled travel arrangements, hotel accommodations, and technical needs for contracted event speakers. Completed their reimbursement through SHOPUW.
• Coordinated and scheduled on-campus presentations, including room reservations, catering, and technical setup, for seamless execution.
• Completed UW training for Purchasing Card, WISER, ShopUW, and Traveler and Reimbursement, UW HIPAA and FERPA training completed.
• Experienced using the Box app, ToDo, and TEAMS
• Recorded sales of the Political Science Reviewer journal, mailed journals to faculty and university departments, responded to customer issues.

Student Services Coordinator, 02/2021 - 02/2023 

Indiana University South Bend - South Bend, IN

• Admitted Indiana University Intercampus Transfer students, provided assistance to student participants, stakeholders, faculty, and/or staff; analyzed information, provided documentation, prepared reports, maintained electronic student records and databases.
• Attended to the administrative needs of class Registration and daily operations, planning, and implementation of various and multiple student services.
• Implemented teacher-ordered grade changes, class changes, student program changes, and transcript processing.
• Prepared report of program activities and assisted with processing of reimbursements.
• Assisted the Bursar with the construction and posting of classroom assignments for academic school years.
• Monitored student progress and assisted students and teachers with resolving problems.
• Recruited, hired and trained our Registrar work-study students

Patient Service Representative, 2/2021 - 12/2021

South Bend Clinic Portage Family Medicine - South Bend, IN                                     

• Acted as liaison between patient and medical staff for three family medicine clinics while adhering to HIPAA guidelines set forth in Clinic policies and procedures.  Managed an average of eighty-five daily patient phone calls.
• Scheduled patient appointments with physicians and medical staff using NextGen medical software. Accurately and discreetly scheduled, rescheduled, canceled, and/or confirmed patient appointments with provider per department protocols.
• Completed patient requests for medication renewals using NextGen software then transferring to physicians’ groups for review and ordering from pharmacies.
• Made daily decisions to schedule patients with doctors, wrote detailed messages regarding patients’ needs and sent to doctors’ staff, instructed patients to visit SBC Urgent Care facilities or go directly to an emergency room based on the patients’ situations understood during phone calls.

Admissions Counselor, 12/2009 - 06/2019 

Culver Academies - Culver, IN

• Recruited, evaluated, and admitted students to Culver Academies, a top-tier college preparatory boarding school.
• Collaborated with Development, Alumni, and Summer Camp departments using Enrollment Management recruiting efforts in my seven-state territory. Enlisted Culver alumni to identify potential students, attended school recruiting fairs, scheduled Culver information sessions throughout my territory where I met with prospective families, scheduled prospective students and their families for a personalized Culver Visit Day, assessed applicant compatibility, actively guided applicants and their families through the application process.
• Collaborated with Director of Admissions Mike Turnbull to create Financial Aid packages for my qualifying accepted applicants.
• Advocated for my accepted applicants competing for the ten Merit Scholarships providing full financial support for a 4-year Culver education, averaging $225,000.
• Hosted Admissions Fall Open House and Spring Second Visit weekends that included scheduling and facilitating the Q & A student panels, scheduling and coordinating faculty speakers, and scheduling catered lunches.
• Served approximately 200 duty hours each school year as a weeknight and weekend Supervisory Counselor where I was responsible for 80 students in four grades, from eight different countries living in my assigned dorm.
• Member of the Culver Academies Diversity Committee

Substitute Teacher, 09/2008 - 12/2009 

Marshall County Public Schools - Plymouth, IN

• Served as a substitute teacher in 16 Marshall County, Indiana schools, Kindergarten through Grade 12.

Marketing Manager, 09/2005 - 08/2007 

Macri's Deli - Bloomington, IN

• Collaborated on menu development, attended industry trade shows, researched equipment and processes for continuous improvements to quality and the bottom line.
• Purchased print, radio, and television advertising during Indiana University basketball, football, and hockey seasons. Purchased annual sponsoring for Bloomington youth sports teams and Indiana University Little 500 bike teams. Prepared marketing campaign budgets with Deli team.
• Operating budget team member using profitability metrics labor cost and marketing programs. Budget always met for our award-winning, family-owned restaurant with $2.0 million in annual sales.
• Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.

B.A., Philosophy

MICHIGAN STATE UNIVERSITY - East Lansing, MI

Master's, Social Work Candidate

INDIANA UNIVERSITY SOUTH BEND - South Bend, IN